Citizens Advice Ipswich

Welcome to Citizens Advice Ipswich.

On this website you can find out more about Citizens Advice Ipswich, how to contact us, online advice and information, volunteering for us and our campaigning and fundraising work.

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Drop-in Advice Sessions Update:
Our Tower Street office is open for a limited number of ‘drop-in’ sessions between 9.30am and 2pm.

Each day, the number of people we can see will depend on the number of advisers we have available.

Time with advisers will be capped to 45 minutes to allow us to see as many people as possible. If your issue can’t be resolved in this time, or if we think you need specialist advice, we’ll offer you a follow-up appointment – we’ll agree a day and time with you for this.

To help us protect our staff and clients, we respectfully ask that you
please wear a face mask inside our office building.


Our services:

We ask clients to acknowledge that we are a local charity and our General Advice Service is almost entirely run by volunteers; clients will be seen on a first come first served basis.

Please note, we are busiest on Monday and Tuesday mornings.

1. A level 1 assessment to work out with you your best next step(s). This brief assessment (lasting between 10 – 30 minutes) is to work out if you need an appointment to look at your issue in more depth or if we can give you the help that you need straight away. The assessment can be done in person (using the drop-in service) or on the telephone using the AdviceLine number below.

2. Following the level 1 assessment, where an in-depth advice session is needed, a level 2 appointment with an adviser or specialist adviser will be made.

19 Tower Street,

phone on hook
Freephone AdviceLine: 0808 278 7868


Service Mon Tue Wed Thu Fri
AdviceLine 10am – 4pm 10am – 4pm 10am – 4pm 10am – 4pm 10am – 4pm
Level 1 Assessments 9:30am – 2pm 9:30am – 2pm 9:30am – 2pm 9:30am – 2pm 9:30am – 2pm
Debt Clinic
Level 2 Appointments

Details of our Help to Claim service for Universal Credit can be found on the project page.