Citizens Advice Ipswich

Welcome to Citizens Advice Ipswich.

On this website you can find out more about Citizens Advice Ipswich, how to contact us, online advice and information, volunteering for us and our campaigning and fundraising work.


Our services:

We ask clients to acknowledge that we are a local charity and our General Advice Service is almost entirely run by volunteers; clients will be seen on a first come first served basis.

Please note, the bureau is busiest on Monday and Tuesday mornings.

1. A level 1 assessment to work out with you your best next step(s). This brief assessment (lasting between 10 – 30 minutes) is to work out if you need an appointment to look at your issue in more depth or if we can give you the help that you need straight away. The assessment can be done in person (using the drop-in service) or on the telephone using the AdviceLine number below.

2. Following the level 1 assessment, where an in-depth advice session is needed, a level 2 appointment with an adviser or specialist adviser will be made.

19 Tower Street,

phone on hook

  AdviceLine: 0300 330 1151


Service Mon Tue Wed Thu Fri
AdviceLine 10am-4pm 10am-4pm 10am-4pm 10am-4pm 10am-4pm
Level 1 Assessments 9:30am-2pm 9:30am-2pm 9:30am-noon 9:30am-2pm 9:30am-2pm
Debt Clinic     1pm-3pm    
Outreach *       9:30am-12:30pm  
Level 2 Appointments 9:30am-4pm 9:30am-4pm 9:30am-noon 9:30am-4pm 9:30am-4pm

* Outreach at Hawthorn Drive Surgery