Citizens Advice Ipswich

Welcome to Citizens Advice Ipswich.

On this website you can find out more about Citizens Advice Ipswich, how to contact us, online advice and information, volunteering for us and our campaigning and fundraising work.

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DWP : Coronavirus Text Message Scam Alert

DWP takes security very seriously but you need to be alert. Organised fraudsters will pretend to be Government Departments often to try and trick you into calling a number, send an email or click on a link that may take you to a site that looks very similar to a DWP site but is a fraudulent site. Never pass your personal information if you have any queries over the nature of the contact.

You should report the email to Action Fraud using the following link, or you can call Action Fraud on 0300 123 2050 (Please note this number will be charged at your normal network rate). They open Monday to Friday, 09:00 – 18:00


Our services:

We ask clients to acknowledge that we are a local charity and our General Advice Service is almost entirely run by volunteers; clients will be seen on a first come first served basis.

Please note, we are busiest on Monday and Tuesday mornings.

1. A level 1 assessment to work out with you your best next step(s). This brief assessment (lasting between 10 – 30 minutes) is to work out if you need an appointment to look at your issue in more depth or if we can give you the help that you need straight away. The assessment can be done in person (using the drop-in service) or on the telephone using the AdviceLine number below.

2. Following the level 1 assessment, where an in-depth advice session is needed, a level 2 appointment with an adviser or specialist adviser will be made.

19 Tower Street,

phone on hook
Freephone AdviceLine: 0808 278 7868


Service Mon Tue Wed Thu Fri
AdviceLine 10am-4pm 10am-4pm 10am-4pm 10am-4pm 10am-4pm
Level 1 Assessments
Debt Clinic
Level 2 Appointments

Details of our Help to Claim service for Universal Credit can be found on the project page.