Author Archives: David

Trainee Money Adviser / Debt Caseworker

Contract: Initial 12 month contract

Salary: £17,000

Hours: 37 Hours per week

Closing Date: Friday 22 November 2019

Interview Date: W/c 2nd December 2019

Ipswich Citizens Advice is looking for a well organised trainee Money Adviser/ Debt Caseworker to join our expanding Money Advice Team.

The successful candidate will be trained into providing an in-depth casework service to the organisation’s clients, working face to face as well as by telephone. You will therefore need a good working knowledge of money and debt advice, the ability to prioritise cases efficiently and the ability to work as part of a team.

Ideally, you will be have a background working with clients in a financial setting; and be willing to work towards becoming a qualified Debt Relief Order Intermediary.

For application forms please contact: Carl Ward Office Support

Tel: 01473 219770

or via Contact form on this site

For informal discussion please contact: Nelleke Van Helfteren – Deputy Manager

Tel: 01473 219772

Address: 19 Tower Street

Ipswich

IP1 3BE

Happy Birthday Citizens Advice – want to come to our party?

Citizens Advice Ipswich - Newspapers

Citizens Advice Ipswich calling out for volunteers old and new to celebrate with us Wednesday 4 September at 5.30 at Christchurch Mansions at our Annual General Meeting.

Wednesday 4 September we celebrate our 80 birthday nationally and our 45th birthday here in Ipswich. We will be celebrating at Christchurch Mansions and would welcome anyone who has helped us get this far.

If you volunteered or worked at Tower Street or if you were helped by us back in the day and would like to come along, do get in touch to let us know you are coming via the contact form.

Citizens Advice Ipswich gets Training Facilities Makeover thanks to The Rotary Club of Ipswich Wolsey

The Rotary Club of Ipswich Wolsey have agreed to sponsor a much-needed makeover of the Training Room at Citizens Advice Ipswich. The Club have paid for computers and presentation equipment for the room plus new chairs and desks. This means that volunteers can access the training materials they need in a purpose-designed space to make sure they are equipped with the knowledge and access to tools needed to provide the quality chartermarked advice given to clients, whether by phone, email or face to face.

Bob Boxall-Hunt, Chair of Trustees said:

‘Citizens Advice Ipswich are immensely grateful for this sponsorship to update our facilities for our volunteers. We currently run one induction course per month plus ongoing training and individual coaching sessions for trainee advisers. The new equipment being funded by the Rotary Club means that our core funding can be used to support other essential services for the smooth running of the service.’

Our service relies heavily on the people who generously give their time to volunteer for us, in the past year, 9,946 hours of time was donated by our team. They work tirelessly in such a professional manner to support the community and create a wonderful working environment for everyone. I can’t thank Team Ipswich enough and now I would like to add my thanks to Rotary Club of Ipswich Wolsey for this generous gift.’

Hours volunteered in 2018-19 ~ 9,9465
Client contacts ~ 10,768
Issues dealt with ~ 18,923

Press Release – Citizens Advice Ipswich on hand to advise holiday makers if there are issues with flights

As holidaymakers in the Ipswich area prepare for the summer, Citizens Advice Ipswich is on hand in the event of flight issues

Traditionally over July and August, Citizens Advice Ipswich sees a surge in people who have issues with flight delays, cancellations, and delayed and lost luggage.

With many now packing up to go on their summer holidays, Citizens Advice Ipswich is offering travellers top tips to help their holidays run more smoothly.

Delays

If you’re travelling either to or from an EU airport or with an EU airline, under EU rules you might be entitled to compensation if you’re delayed. You can check to see if your flight is covered by EU rules on the Civil Aviation Authority’s website.

Citizens Advice top tips:

  • Airlines should provide you with assistance depending on how long your flight is delayed, where you were flying to, and how long the journey is.
  • It’s best to contact the airline or the Civil Aviation Authority right away to see what you’re entitled to.
  • Unless the delay was due to exceptional circumstances, you could be entitled to up to €600 in compensation depending on the length of the flight and delay.

Cancellations

Fortunately, if your flight gets cancelled you have the legal right to either a full refund paid within seven days, a replacement flight to get you to your destination, from another airline if necessary, or an alternative flight at a convenient time.

Citizens Advice top tips:

  • Depending on the length of the delay and the distance of the flight, the airline may have to help you with food and drink and access to phone calls and emails. It may also have to provide accommodation if you’re delayed overnight. You can check what your eligibility is on the Citizens Advice website. – in all cases
  • If you choose to get an alternative flight, you may be entitled to compensation in the event of a cancellation if either the replacement flight delays your arrival by more than two hours, or your flight was cancelled less than two weeks beforehand.

Strikes

Industrial action can wreak havoc on your holiday plans, so it’s important to know what your rights are. In the event that staff from the airline you’re travelling with are on strike and you’re either delayed or your flight has been cancelled as a result, your rights are the same as with other cancellations or delays.

Airline employee strikes are not deemed to be extraordinary circumstances, which means that depending on the length of your wait you may be entitled to compensation. The Citizens Advice website can help you calculate how much, if any, you’re likely to be owed.

Luggage

If your luggage is delayed, lost or damaged and the airline is at fault, you have the legal right to claim compensation from the airline.

Citizens Advice top tips:

  • Act quickly and check deadlines. You may have to claim within seven days of your flight.
  • You can claim money from the airline that would cover the bare essentials you need while you’re away, like toiletries, or for part of the cost of replacing or repairing your goods.
  • If you have travel insurance or home contents insurance that covers luggage, you might be better off making an insurance claim instead. You may get more money and find it easier to claim this way, depending on your excess.

Airline goes under

In the unfortunate case that your airline goes out of business you may be able to get some money back. But the method you booked by – direct or third party, credit card or debit card, or booking as part of a package holiday – can all affect your compensation, and your travel insurance.

Citizens Advice top tips:

  • If your flight is ATOL protected it means that you are guaranteed a refund if a company collapses. If you’ve booked flights through a travel agent the ATOL scheme should apply.
  • If your flights aren’t ATOL protected you could try claiming against your credit card company under section 75 of the Consumer Credit Act. To be eligible, you need to have paid more than £100 for the flight, and to have paid some of this amount with your credit card. For more information see the Citizens Advice website.
  • Airline insolvency can sometimes be included on travel insurance policies, so it’s worth contacting your provider to check to see if your policy covers ‘scheduled airline failure’.

Nicky Wilshere, Chief Officer of Citizens Advice Ipswich, said:

“Flight problems can be very frustrating, especially at this time of year. As well as being inconvenient, issues like delays, cancellations, and lost luggage can be costly.”

“Knowing your rights, booking ATOL-protected flights, and taking out comprehensive travel insurance will protect your holiday plans before you fly. We hope that with these top tips, people will enjoy a stress-free journey, from Ipswich to wherever they’re travelling to.”

You can get consumer advice from the Citizens Advice consumer service on
03454 04 05 06.

Press release: Suffolk Law Centre and Citizens Advice Ipswich launch an exciting new partnership: Improving Access to Health Justice in Suffolk

Press release: Suffolk Law Centre and Citizens Advice Ipswich

21/06/2019

Improving Access to Health Justice in Suffolk: an exciting new partnership between legal advice and health care providers is launching on 28 June at an event at Ashtons Solicitors at 1.00pm.

  • According to research undertaken by Citizen’s Advice, 19% of GP time is spent on non-clinical problems, costing the NHS almost £400 million a year.
  • Patients bringing their worries about employment, housing, access to welfare benefits and relationship issues have a serious impact on health & wellbeing but are reducing time available to focus on medical issues in GP appointments.
  • When these problems stay unresolved they have further impact on peoples’ mental health which increases demand for mental health services.

Suffolk Health Justice Partnership (SHJP) is proud to launch its first report on the role of legal advice in improving health and wellbeing in Suffolk: ‘Improving Access to Health Justice in Suffolk’.

The SHJP was set up by Suffolk Law Centre and Citizens Advice Ipswich and aims to brings together professionals from the legal, advice and health sectors.

With funding from The Legal Education Foundation (TLEF), SHJP commissioned research to explore the impact of social prescribing in healthcare settings in Suffolk. Social prescribing is a model being trialled across GP surgeries around the country which enables GPs to directly refer patients to a range of services or activities which may improve their health and wellbeing. The model can be particularly effective for those experiencing long-term mental health problems and vulnerable groups. Research by Citizens Advice nationally has found that 8 out of 10 GPs felt they didn’t have enough time to focus on clinical care because of the additional issues that many patients were bringing to appointments, such as needing help with debt or benefits.

The SHJP recognise the benefits that social prescribing can bring for patients and health services but are concerned that the most common link worker model does not provide more specialist advice that many vulnerable people need. Steve Allman, an independent consultant and researcher with an extensive background in the health and social care sector was commissioned to carry out this research.

Nicky Willshere, Chief Officer of Citizens Advice Ipswich said,

“This report is an important part of the jigsaw that is being built to improve access to health justice and appropriate advice in appropriate settings across the county. By working together, I know that the advice, legal and health sectors can transform the lives of people living in Suffolk.”

Audrey Ludwig, Director of Suffolk Law Centre said,

“We are pleased to collaborate with Citizens Advice to embed social welfare law into health settings. This frees up medical practitioner’s time because evidence shows early advice brings improvement in health and well-being. We now need to work to make the scheme countywide and sustainable and also to recognise the need for specialist legal advice and casework.”

citizens advice ipswich logo

Suffolk Law Centre logo

Vacancy – Training Supervisor

Training Supervisor

Contract: Initially 24 month Fixed Term contract (subject to funding)

Salary: £18,300 pro rata

Hours: Full or Part-time work considered

Closing Date: 15th July 2019

Interview Date: tba

An exciting opportunity has arisen at Ipswich & District Citizens Advice Tower Street office for a Training Supervisor. The role is to provide a recruitment service for volunteers and paid staff and to support them through their learning journey within the organisation. This includes conducting inductions for new staff, organising training events and maintaining comprehensive records for all staff.

You will be confident with recent experience in organising training events and supporting learners. You will have excellent communication skills (both verbal and written) and feel comfortable communicating with a diverse team. You will have the ability to motivate individuals and provide constructive feedback in order to improve performance. You will have the experience to coach and mentor trainees to meet their full potential. You will have excellent organisation skills and be able to prioritise your own work to meet the needs of the organisation.

If you would like to be part of our busy team and help make a positive difference for the people of Ipswich then we would like to hear from you.

For an application form please contact: Vicki Markham – Administrator
(Tel: 01473 219770 or e-mail bureau@ipswichcab.org.uk)

For an informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Vacancy: Outreach Generalist Adviser

Position: Outreach Generalist Adviser

Location: Ipswich

Closing date: 14 June 2019

Role details

Job title: Outreach Generalist Adviser

Location: Ipswich

Salary: £16,738

Salary pro rata: Yes

Hours per week: 37 – part time considered

Type of contract:
Fixed term

End date of contract: 2020-03-31

Closing date for applications: 2019-06-14

Interview date: 2019-06-28

How to apply: email Bureau@ipswichcab.org.uk

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via this website’s contact form for an application form.

Rent-to-own cap a win for people paying over the odds, Citizens Advice says

The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.

The charity helps approximately 5,000 people a year with rent-to-own issues. It has also welcomed the decision by the regulator to place restrictions on other charges, including late payment fees.

Last year, research from Citizens Advice found that people who were at the time signed up to a rent-to-own agreement could save £62 million over the payment period on 245,000 products if a cap was enforced.

Gillian Guy, Chief Executive of Citizens Advice, said:

“This cap, which we’ve campaigned for, is a win for those struggling with the runaway costs of rent-to-own agreements. We’re delighted it will now be introduced.
“The FCA has recognised the massive harm caused by the crippling interest rates on rent-to-own deals. This cap will stop people from paying over the odds compared to similar products on the high street and falling into further debt when costs spiral out of control.
“Our evidence has repeatedly shown well-designed caps can reduce the harm high-cost credit can cause. Where these credit products cause more harm than good, for example doorstep loans, the FCA should move to introduce similar protections.”

2019-02-18 Recall: Mister Choc – Choco & Caramel Bars (sold at Lidl)

The following notice has been issued by the Food Standards Agency:

Lidl is recalling Mister Choc Choco & Caramel Bars, six-pack because some bars have been packed in incorrect packaging. Some packets labelled as Choco & Caramel bars may contain Caramel Peanut Bars which contain peanuts which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to peanuts.

Product details
Mister Choc Choco & Caramel Bars, six-pack
Pack size: six-pack
Batch code: all batch codes
Best-before date: January 2020

Caramel Bars

Choc and Caramel Bars

No other Lidl products are known to be affected.

Risk statement

This product contains peanuts making it a possible health risk for anyone with an allergy to peanuts.

Action taken by the company

Lidl is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product.

Our advice to consumers

If you have bought the above product and have an allergy to peanuts, do not eat it. Instead return it to the store from where it was purchased for a full refund.

Citizens Advice Ipswich Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £17,000 (pro-rata)

Hours: 3 full days (7.5 hours) per week. (Part-time)

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via contact form on this site) for an application form.

If you would like to talk about the roles and where they sit within the Ipswich office please contact Nelleke van Helfteren Deputy Manager (Tel: 01473 219772) or Sally Oakley Outreach Manager.

Closing Date: Friday 8 March 2019
Interview Date: Thursday 14 March 2019