Category Archives: vacancies

Recruiting:

We are pleased to announce that Citizens Advice Ipswich are currently recruiting to expand our large vibrant team, due to increased demands on our services.

Exciting opportunities have arisen in several areas of the charity’s work:

· We are looking for Advisers to provide support and guidance to the people in our local community through face to face, telephone and email channels.

· We are looking for Community Advisers to join the Social Prescribing Connect for Health Team, working in partnership with GP surgeries and health care professionals throughout the Ipswich area

· We are looking for Money Advisers to join the team that provides support and guidance to those in financial hardship

· We are looking for Administrative support for the charity

All posts are paid positions to complement our team of volunteers and will initially be on a 12-month fixed-term basis subject to funding.

You will be provided with full training for any role undertaken and encouraged to develop your skills and knowledge in a supportive, team environment. Once trained you will be undertaking rewarding work that makes a real difference to the people within our community.

To be a successful applicant, you will have a passion for helping others with the problems they face, enjoy working with like-minded people, know how to actively listen and be willing to provide customer service to the highest level.

If you have the skills that would benefit the work we deliver, and enjoy the challenge of supporting others in difficult times, then please contact us (details below) and complete an application form.

Please contact:
Citizens Advice Ipswich
19 Tower Street,
Ipswich
IP1 3BE

email: Administration@Ipswichcab.org.uk

Tel: 01473 219770

Completed applications to be received by 14/08/2020

Vacancies

Case Checker, Advice Support, and cover Advice Session Supervisor

Salary: £19,000 – £22,000

Dependant on experience

Hours: 37 Hours per week

Closing Date: Monday 8 June2020

Citizens Advice Ipswich is looking for an experienced Case Checker, Advice Support and cover Advice Session Supervisor, to support our expanding team.

To ensure the provision of an effective and efficient generalist advice service to Citizens Advice Ipswich and its clients through case monitoring and advice support to project and volunteer advisers.

Supporting the training, development, and supervision of client facing staff and volunteers.

The successful candidate will have recent and ongoing experience of casework monitoring, checking and generalist advice work.

Alongside the ability to prioritise client needs efficiently and work as part of a team.

Operations and Project Manager


Salary: £30,000 – £34,000

Dependant on experience

Hours: 37 Hours per week

Closing Date: Monday 8 June 2020

Citizens Advice Ipswich is looking for a, qualified and experienced Operations Manager, to support our expanding team.

The successful candidate will have a proven track record of Staff Management of teams of different levels in a customer focused service, and achievement of high quality performance standards.

Ideally, you will need to have knowledge or experience in working customer led environment and working with volunteers

Alongside the ability to prioritise client needs efficiently and work as part of a team.

For application forms please contact:

Carl Ward: Office Support

Tel: 01473 219770

E-mail: bureau@ipswichcab.org.uk

For informal discussion please contact:

Nelleke Van Helfteren: Deputy Manager

Tel: 01473 219772

Email: deputymanager@ipswichcab.org.uk

Vacancy ~ Tenants Committee of 19 Tower Street Ipswich

Building Caretaker

Contract: Permanent subject to probation period

Salary: £16,777 pro rata – £8.72/hr

Hours: 10 Hours per week (8.30am – 10.30am but flexibility required)

Closing Date: Friday 31st January 2020

Interview Date: W/c 10th February 2020

The Tenants Committee are looking to appoint a Building Caretaker to support with the day to day running of 19 Tower Street Ipswich.

The successful candidate will have good interpersonal skills, a flexible approach, and will reside within 20 minutes of 19 Tower Street in order to respond to emergency callouts.

You will have the ability to work on your own initiative, prioritise your own work and meet deadlines.

Ideally, you will have previous experience of Caretaking and basic maintenance.

For application forms please contact: Carl Ward – Office Support

Tel: 01473 219770

or via contact form on this site.

Trainee Money Adviser / Debt Caseworker

Contract: Initial 12 month contract

Salary: £17,000

Hours: 37 Hours per week

Closing Date: Friday 22 November 2019

Interview Date: W/c 2nd December 2019

Ipswich Citizens Advice is looking for a well organised trainee Money Adviser/ Debt Caseworker to join our expanding Money Advice Team.

The successful candidate will be trained into providing an in-depth casework service to the organisation’s clients, working face to face as well as by telephone. You will therefore need a good working knowledge of money and debt advice, the ability to prioritise cases efficiently and the ability to work as part of a team.

Ideally, you will be have a background working with clients in a financial setting; and be willing to work towards becoming a qualified Debt Relief Order Intermediary.

For application forms please contact: Carl Ward Office Support

Tel: 01473 219770

or via Contact form on this site

For informal discussion please contact: Nelleke Van Helfteren – Deputy Manager

Tel: 01473 219772

Address: 19 Tower Street

Ipswich

IP1 3BE

Vacancy – Training Supervisor

Training Supervisor

Contract: Initially 24 month Fixed Term contract (subject to funding)

Salary: £18,300 pro rata

Hours: Full or Part-time work considered

Closing Date: 15th July 2019

Interview Date: tba

An exciting opportunity has arisen at Ipswich & District Citizens Advice Tower Street office for a Training Supervisor. The role is to provide a recruitment service for volunteers and paid staff and to support them through their learning journey within the organisation. This includes conducting inductions for new staff, organising training events and maintaining comprehensive records for all staff.

You will be confident with recent experience in organising training events and supporting learners. You will have excellent communication skills (both verbal and written) and feel comfortable communicating with a diverse team. You will have the ability to motivate individuals and provide constructive feedback in order to improve performance. You will have the experience to coach and mentor trainees to meet their full potential. You will have excellent organisation skills and be able to prioritise your own work to meet the needs of the organisation.

If you would like to be part of our busy team and help make a positive difference for the people of Ipswich then we would like to hear from you.

For an application form please contact: Vicki Markham – Administrator
(Tel: 01473 219770 or e-mail bureau@ipswichcab.org.uk)

For an informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Vacancy: Outreach Generalist Adviser

Position: Outreach Generalist Adviser

Location: Ipswich

Closing date: 14 June 2019

Role details

Job title: Outreach Generalist Adviser

Location: Ipswich

Salary: £16,738

Salary pro rata: Yes

Hours per week: 37 – part time considered

Type of contract: Fixed term

End date of contract: 2020-03-31

Closing date for applications: 2019-06-14

Interview date: 2019-06-28

How to apply: email Bureau@ipswichcab.org.uk

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via this website’s contact form for an application form.

Citizens Advice Ipswich Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £17,000 (pro-rata)

Hours: 3 full days (7.5 hours) per week. (Part-time)

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via contact form on this site) for an application form.

If you would like to talk about the roles and where they sit within the Ipswich office please contact Nelleke van Helfteren Deputy Manager (Tel: 01473 219772) or Sally Oakley Outreach Manager.

Closing Date: Friday 8 March 2019
Interview Date: Thursday 14 March 2019

Vacancy ~ Office Support Assistant

Contract: Permanent subject to probation period

Salary: £15,800

Hours: 37 per week (Monday – Friday) occasional out of office hours (Job share considered)

Closing Date: 19 February 2019

Interview Date: 28 February 2019

An opportunity has arisen to employ an experienced Administration Officer to support Citizens Advice Ipswich with its daily administrative duties.

This vital role supports all aspects of the business, the clients, volunteers and staff; duties will be wide and varied and include, maintaining and updating information, supporting volunteers in daily duties such as confirming appointments, letter writing, equipment ordering, scanning, event organisation and much more.

You will be joining a dedicated team providing a quality service to the people of Ipswich. A positive and ‘can do’ attitude is of utmost importance to our organisation. Computer literacy is essential, alongside excellent communications skills. You will be a good team worker and be able to demonstrate competent Customer service skills.

For application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via contact form on this site)

For informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy ~ Community Connector ‘Connect for Health’ Pilot

Contract: 9 month Fixed Term initially – subject to funding

Salary: £15, 796 pro rata (£8.21 per hour)

Hours: 15 hours per week

Closing Date: 25 January 2019

Interview Date: Friday 1 February 2019

Citizens Advice Ipswich is looking to recruit a ‘Community Connector’ to assist clients to enabling them to be able to navigate statutory systems, organisations and use facilities in the community effectively.

In this busy role you will be responsible for supporting the clients in the GP surgery who need additional help and support to build their confidence in navigating both statutory bodies and the local community. This will involve on occasion taking Client’s to different locations around the Ipswich area. The role will monitor the Wellbeing of Clients via the Warwick and Edinburgh Wellbeing Score and maintain an up-to-date catalogue of all the groups and organisation within the Ipswich and surrounding area that assist with people’s general wellbeing.

A friendly disposition and computer literacy are essential alongside good communications skills. You will have responsibility for handling personal data and the integrity of IT systems, so it is essential that you have an eye for detail.

The ideal person will be enthusiastic and customer-focused. You will have the ability to identify and support clients’ needs and be able to build their confidence; therefore excellent communication skills and patience are a must. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

For job descriptions and application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via our contact form on this site)

For informal discussion please contact: Sally Oakley – Outreach Manager (Tel: 01473 219770)
Address: 19 Tower Street, Ipswich, IP1 3BE

Recruiting: Financial Management Portfolio holder, Trustee

Ipswich Citizens Advice is an independent, community-based charity staffed largely by volunteers who provide free, confidential, independent and impartial advice to everybody regardless of race, gender, disability or sexuality. Its aims are:

  • to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their needs effectively.
  • to exercise a responsible influence on the development of social policies and services both locally and nationally.

We are seeking someone who can offer the skills relevant to financial oversight of a small bureau (with an annual budget of approx. £300,000). We require a treasurer who can demonstrate commitment and integrity in advising the board on the financial health of the organisation. Responsibilities include presentation of the management accounts at board meetings, and advising on the corrective action that may be required when difficulties arise.

So if: –

  • You want to help the community where you study, live or work?
  • You believe in social justice and want to help change things for the better?
  • You want to make sure you and your neighbours get the advice you need now and in the future?
  • You have skills that you can put to other uses?
  • You want to get involved in running a small but influential and important charity?

Please consider joining us.

We can offer you opportunities that you might not be able to get elsewhere: –

  • Developing new skills.
  • Personal development.
  • Learning how an organisation works.
  • Giving something back to their community.

Ipswich Citizens Advice is a voluntary organisation. All volunteers are fully trained and supported by a paid staff structure.

We are an equal opportunities employer and strive to achieve diversity in all that we do.

For more information or an informal discussion on the role, please contact:

Email: via the contact form on this site.
Postal address: 19 Tower Street, Ipswich, Suffolk, IP1 3BE
Telephone number: 01473 219770

Trustee Recruitment Information 2018