Category Archives: vacancies

Vacancy ~ Community Connector ‘Connect for Health’ Pilot

Contract: 9 month Fixed Term initially – subject to funding

Salary: £15, 796 pro rata (£8.21 per hour)

Hours: 15 hours per week

Closing Date: 25 January 2019

Interview Date: Friday 1 February 2019

Citizens Advice Ipswich is looking to recruit a ‘Community Connector’ to assist clients to enabling them to be able to navigate statutory systems, organisations and use facilities in the community effectively.

In this busy role you will be responsible for supporting the clients in the GP surgery who need additional help and support to build their confidence in navigating both statutory bodies and the local community. This will involve on occasion taking Client’s to different locations around the Ipswich area. The role will monitor the Wellbeing of Clients via the Warwick and Edinburgh Wellbeing Score and maintain an up-to-date catalogue of all the groups and organisation within the Ipswich and surrounding area that assist with people’s general wellbeing.

A friendly disposition and computer literacy are essential alongside good communications skills. You will have responsibility for handling personal data and the integrity of IT systems, so it is essential that you have an eye for detail.

The ideal person will be enthusiastic and customer-focused. You will have the ability to identify and support clients’ needs and be able to build their confidence; therefore excellent communication skills and patience are a must. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

For job descriptions and application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via our contact form on this site)

For informal discussion please contact: Sally Oakley – Outreach Manager (Tel: 01473 219770)
Address: 19 Tower Street, Ipswich, IP1 3BE

Recruiting: Financial Management Portfolio holder, Trustee

Ipswich Citizens Advice is an independent, community-based charity staffed largely by volunteers who provide free, confidential, independent and impartial advice to everybody regardless of race, gender, disability or sexuality. Its aims are:

  • to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their needs effectively.
  • to exercise a responsible influence on the development of social policies and services both locally and nationally.

We are seeking someone who can offer the skills relevant to financial oversight of a small bureau (with an annual budget of approx. £300,000). We require a treasurer who can demonstrate commitment and integrity in advising the board on the financial health of the organisation. Responsibilities include presentation of the management accounts at board meetings, and advising on the corrective action that may be required when difficulties arise.

So if: –

  • You want to help the community where you study, live or work?
  • You believe in social justice and want to help change things for the better?
  • You want to make sure you and your neighbours get the advice you need now and in the future?
  • You have skills that you can put to other uses?
  • You want to get involved in running a small but influential and important charity?

Please consider joining us.

We can offer you opportunities that you might not be able to get elsewhere: –

  • Developing new skills.
  • Personal development.
  • Learning how an organisation works.
  • Giving something back to their community.

Ipswich Citizens Advice is a voluntary organisation. All volunteers are fully trained and supported by a paid staff structure.

We are an equal opportunities employer and strive to achieve diversity in all that we do.

For more information or an informal discussion on the role, please contact:

Email: via the contact form on this site.
Postal address: 19 Tower Street, Ipswich, Suffolk, IP1 3BE
Telephone number: 01473 219770

Trustee Recruitment Information 2018

Vacancy: Money Adviser / Debt Caseworker

Money Adviser / Debt Caseworker

Contract: Initial 12 month contract

Salary: Negotiable depending on accreditation and experience

Hours: Up to 37.5 hours per week (PT or Job share considered)

Closing Date: Friday 11th August 2017

Interview Date: Thursday 17th & Friday 18th August 2017

Ipswich Citizens Advice is looking for an experienced and well organised Money Adviser/ Debt Caseworker to join our expanding Money Advice Team.

The successful candidate will provide an in-depth casework service to the organisation’s clients working face to face as well as by telephone. You will therefore need a good working knowledge of money and debt advice, the ability to prioritise cases efficiently and the ability to work as part of a team.

Ideally, you will be a qualified Debt Relief Order Intermediary although this is not essential it is expected you will have reasonable experience to enable you to work towards achieving this status.

For application forms please contact: Sam Darr – Admin Support Assistant
Tel: 01473 219770
or Contact: via this website

For informal discussion please contact: Nelleke Van Helfteren – Deputy Manager
Tel: 01473 219772
or Contact: via this website

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy: Generalist Advice Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £16,738.80 pro rata (£8.70 per hour)

Hours: 15 hours per week – 2 days a week (Tuesday, Wednesday) (Possibly changeable)

Closing Date: 17 February 2017

Interview Date: T.B.A

The Ipswich & District Citizens Advice Bureau is looking for a confident individual with recent experience as a trained Generalist Adviser. The post holder will need to be trained to Citizen’s Advice generalist adviser level and will be responsible for delivering Outreach ‘Drop-in’ advice sessions in at present 2 different areas in Ipswich.

The post holder will be required in the effective and efficient management of gateway and generalist advice service to clients in accordance with the CitA Membership and Standards Agreement, and to be committed to the CAB values and aims, well organised, confident and enjoy working on largely their own.

For application forms please contact: Sarah James- Ford – Administrator
(Tel: 01473 219770 or contact us via this website)

For informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy: Energy Project Adviser

Contract: Initial 12 month Fixed term (Subject to funding)

Salary: £16,604 – £18,278 – pro rata depending on experience

Hours: 14 – 21 hours per week (Negotiable over 2-4 days)

Closing Date: Friday 25 November 2016

Interview Date: TBA

Ipswich Citizens Advice is looking for a well organised Energy Project Adviser to join our rapidly expanding Money Advice Services Team.

The post holder will carry out (predominantly) telephone based energy assessments and provide advice to clients who are referred to us by our partner organisation. This work may include tasks such as identifying grants, arranging specialist appointments, helping them to switch supplier or tariffs.

A clear and confident telephone manner is essential for this role and, although not essential, it would be preferable for the post holder to have some knowledge or experience in the areas of either energy, money, debt, welfare, advice, law, housing, or benefits.

The post holder will also receive recognised training, support and supervision to enable them to provide more in-depth casework and advice to our clients as the project demands.

For application forms please contact:
Sarah James-Ford – Admin Support
Tel: 01473 2199770 or contact via the contact us page

For informal discussion please contact:
Helen Bloomfield, Money Advice Service Manager
Tel: 01473 298631

Address: 19 Tower Street, Ipswich, IP1 3BE

Vacancy: Surviving Winter Project Administrator

Contract: Fixed Term November 2016 to end March 2017

Salary: £ 15,029 – pro rata

Hours: 18 hours per week (Negotiable over 2-4 days)

Closing Date: Friday 25 November 2016

Interview Date: TBA

Ipswich Citizens Advice is looking for a well organised Project Administrator for the ‘Surviving Winter’ Grants Project run by Suffolk and the East Anglian Daily Times.

The post holder will carry out coordination and collation of grant applications received, contact applicants, update and maintain records, prepare applications for payment.

We are looking for an organised person with a clear and confident telephone manner, and competent using a computer and experience of using Excel spreadsheets.

For application forms please contact:
Sarah James-Ford – Admin Support
Tel: 01473 219770 or contact via the contact us page

For informal discussion please contact:
Nicky Willshere Chief Officer
Tel: 01473 219771

Address: 19 Tower Street, Ipswich, IP1 3BE

Volunteering Opportunity ~ Chair & Trustees / Company Directors

  • Do you want to help the community where you live or work?
  • Do you believe in social justice and want to help change things for the better?
  • Do you want to get involved in running a dynamic and busy advice based charity?

Contract: Voluntary

Closing Date: 31 July 2016

Interview Date: August 2016

Citizens Advice Ipswich is looking for an experienced Chair for the Trustee Board and New Trustee Board members, to join our current well established Board. The role of Chair of the Board provides vital leadership and support to the Management team and Board members, previous experience in a similar role would be advantageous.

This large and busy Bureau has 14 paid staff and over 60 volunteer staff providing free, confidential, independent and impartial advice to the general public on welfare benefits issues, employment, debt and other matters of social concern.

People from all backgrounds are welcomed,
Posts are unpaid but reasonable expenses are reimbursed.

For application forms please contact: Jan Parcell – Senior Administrator
(Tel: 01473 298634 or use the contact form on this site)
Please enclose a current C.V.

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy: Community Fundraiser

Contract: Initial 12 month Fixed term

Salary: £16,604 – £18,278 – pro rata depending on experience

Hours: 18.5 – 22 per week

Closing Date: 08 July 2016

Interview Date: Week commencing 18 July 2016

The Ipswich & District Citizens Advice Bureau is looking for an effective and well-organised Fundraiser able to develop and promote the bureau’s services and funding streams, supporting the management team. The work will be wide and varied so being a team-player will be essential. Ideally the post-holder will provide will have knowledge and experience of fund raising in the community and identifying possible funding streams.

For an application pack please contact: Sarah James-Ford – Admin Support
(Tel: 01473 2199770 or e-mail bureau@ipswichcab.org.uk)

For informal discussion please contact: Nicky Willshere, Manager
(Tel: 01473 219771)

Address: 19 Tower Street, Ipswich, IP1 3BE

Recruitment to Trustee Board

Make a difference
– Chair of Trustees sought by Ipswich Citizens Advice

Citizens Advice Ipswich is looking for new members to join our Trustee Board. In particular we are looking for an enthusiastic person with senior management experience to act as Chair of the Trustee Board as well as other Trustees to take on specific portfolio roles.

Citizens Advice Ipswich provides assistance to over 6,500 clients every year involving around 16,000 separate issues relating to debt, benefits and tax credits, employment, relationships and housing issues. This service is delivered by 14 paid and around 60 volunteer staff who do an amazing job in helping the most vulnerable people in Ipswich and its districts.

We are entering an extremely busy and exciting stage as we seek to attract new funding through an innovative and recently agreed funding strategy. Ipswich Citizens Advice does a fantastic job, is well managed, our finances are robust and we have recently undergone a restructure to modernise and improve our approach to delivering our work.

The Trustee Board shapes strategy and gives direction to the charity. It supports and monitors the management team, acts as employer for paid staff, ensures the charity complies with relevant law and manages the finances. For this to happen successfully each Trustee has a portfolio responsibility and we are looking to bolster this with an intake of new Board Members.

The Board mostly meets in the evening which allows us to fit in volunteering around a full or part time job.

Interim Chair, Rev Charles Jenkin says:

“Sitting on a Trustee Board can be excellent experience if you want to work for a charity. If you are experienced in strategic management or have other specialist skills then we would welcome an application from you to become part of the team that steers Ipswich Citizens Advice to deliver the crucial service that we provide here.”

If you are interested in being considered for the position of Chair of the Trustee Board or for any other Trustee position please call 01473 219770 or email bureau@ipswichcab.org.uk for further information and an application form.

Job Opportunity – Trainee Money Adviser

Citizens Advice Ipswich

We are a dynamic and busy town centre bureau serving a diverse urban and rural community. We are seeking to appoint the following post:

Trainee Money Adviser

Contract: 18 Month Fixed Term Contract
(Subject to funding until October 2017)

Salary: £16,354 – £16,770 pro rata

Hours: 18.5 – 24 per week (Negotiable, over 3 or 4 days per week)

Closing Date: Thursday 7 April 2016

Interview Date: Friday 15 April 2016

Ipswich Citizens Advice is looking for a well organised Trainee Money Adviser/ Debt Caseworker to join our rapidly expanding Money Advice Team (MAT).

You will receive recognised training, support and supervision to enable you to work towards providing an in-depth debt casework service to our clients, face to face as well as by telephone.

The post holder will preferably have some knowledge or experience in the areas of either, money, debt, welfare, advice, law, housing, or benefits. You will be a good communicator who is methodical and enjoys problem solving. You should also be able to work comfortably and efficiently on a one to one basis, independently and as part of a team.

For application forms please contact: Jan Parcell – Senior Administrator
Tel: 01473 219770
Or contact via this website

For informal discussion please contact: Helen Bloomfield – MAT Manager
Tel: 01473 298631
Or contact via this website

Address: 19 Tower Street
Ipswich
IP1 3BE