Monthly Archives: January 2019

Vacancy ~ Office Support Assistant

Contract: Permanent subject to probation period

Salary: £15,800

Hours: 37 per week (Monday – Friday) occasional out of office hours (Job share considered)

Closing Date: 19 February 2019

Interview Date:
28 February 2019

An opportunity has arisen to employ an experienced Administration Officer to support Citizens Advice Ipswich with its daily administrative duties.

This vital role supports all aspects of the business, the clients, volunteers and staff; duties will be wide and varied and include, maintaining and updating information, supporting volunteers in daily duties such as confirming appointments, letter writing, equipment ordering, scanning, event organisation and much more.

You will be joining a dedicated team providing a quality service to the people of Ipswich. A positive and ‘can do’ attitude is of utmost importance to our organisation. Computer literacy is essential, alongside excellent communications skills. You will be a good team worker and be able to demonstrate competent Customer service skills.

For application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via contact form on this site)

For informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street

More children in poverty coming from working families

Childhood poverty in our region is no longer the curse of the unemployed with more and more working families struggling to make ends meed.

More than two thirds of children living in poverty in our region come from working families.

Charities blame benefit freezes, rising living costs, zero hour contracts and the Universal Credit system.

Here is a link to an About Anglia report on the subject in which we feature:

Child Poverty in East Anglia

Vacancy ~ Community Connector ‘Connect for Health’ Pilot

Contract: 9 month Fixed Term initially – subject to funding

Salary: £15, 796 pro rata (£8.21 per hour)

Hours: 15 hours per week

Closing Date: 25 January 2019

Interview Date: Friday 1 February 2019

Citizens Advice Ipswich is looking to recruit a ‘Community Connector’ to assist clients to enabling them to be able to navigate statutory systems, organisations and use facilities in the community effectively.

In this busy role you will be responsible for supporting the clients in the GP surgery who need additional help and support to build their confidence in navigating both statutory bodies and the local community. This will involve on occasion taking Client’s to different locations around the Ipswich area. The role will monitor the Wellbeing of Clients via the Warwick and Edinburgh Wellbeing Score and maintain an up-to-date catalogue of all the groups and organisation within the Ipswich and surrounding area that assist with people’s general wellbeing.

A friendly disposition and computer literacy are essential alongside good communications skills. You will have responsibility for handling personal data and the integrity of IT systems, so it is essential that you have an eye for detail.

The ideal person will be enthusiastic and customer-focused. You will have the ability to identify and support clients’ needs and be able to build their confidence; therefore excellent communication skills and patience are a must. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

For job descriptions and application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via our contact form on this site)

For informal discussion please contact: Sally Oakley – Outreach Manager (Tel: 01473 219770)
Address: 19 Tower Street, Ipswich, IP1 3BE

Petition against funding cuts to Citizens Advice in Suffolk

Suffolk County Council has told Citizens Advice charities operating across the county that it is proposing to halve and then withdraw its funding support. The full council will vote in February on the proposal. Suffolk County Council funding was worth £375,000 to Citizens Advice across Suffolk during 2017/18.

Citizens Advice is already a cost-effective service. Last year, the work done in Suffolk by our 425 volunteers was officially valued at more than £2.4 million. In 2017/18 they helped people write off £7.8 million in debt. National research shows that for every £1 invested in Citizens Advice in Suffolk we generated at least £3.52 in savings to government and public services and £20.84 in wider economic and social benefits.

What would this mean?

This would lead to a significantly reduced service for people in Suffolk. The number of staff and volunteers available to give advice would have to be drastically reduced. The volunteer advisers provide quality assured advice on a wide range of issues such as debt, disability benefits, housing, employment and relationships.

In a joint statement, the Chief Officers of Citizens Advice in Suffolk said:

“We are local charities and we rely on local support. The funding we receive from Suffolk County Council enables us to make a real difference in the lives of people across the county and we are very grateful for that. Our top priority is always the people who need us. The number of people we see continues to grow and our dedicated team of staff and volunteers is committed to serving them. If agreed, these cuts would be a significant reduction in our budgets and will lead to difficult choices. We will work closely with our partners, staff and volunteers to make the best decisions we can in the circumstances.”

What can you do?

We are asking everyone in Suffolk to sign and share a petition against the cuts. Go to to sign the petition.

Please share the petition with friends and family, by email or social media.

As well as signing and sharing the petition you can help by: