Monthly Archives: August 2019

Happy Birthday Citizens Advice – want to come to our party?

Citizens Advice Ipswich - Newspapers

Citizens Advice Ipswich calling out for volunteers old and new to celebrate with us Wednesday 4 September at 5.30 at Christchurch Mansions at our Annual General Meeting.

Wednesday 4 September we celebrate our 80 birthday nationally and our 45th birthday here in Ipswich. We will be celebrating at Christchurch Mansions and would welcome anyone who has helped us get this far.

If you volunteered or worked at Tower Street or if you were helped by us back in the day and would like to come along, do get in touch to let us know you are coming via the contact form.

Vacancy – Office Support

Office Support

Contract: Permanent subject to probation period

Salary: £16,000

Hours: 37 per week (Monday – Friday) occasional out of office hours

Closing Date: 20 September 2019

Interview Date: 1st / 2nd October 2019

An opportunity has arisen to employ an experienced Administration Officer with excellent customer service skills to support Citizens Advice Ipswich with its daily administrative duties.

This vital role supports all aspects of the business, the clients, volunteers, staff and Trustee Board; duties will be wide and varied and include, maintaining and updating information, supporting volunteers in daily duties such as confirming appointments, letter writing, equipment ordering, scanning, event organisation and much more.

You will be joining a highly motivated and dedicated team providing a quality service to the people of Ipswich. A positive and ‘can do’ attitude is of utmost importance to our organisation. Computer literacy is essential, alongside excellent communications skills, and a willing team worker.

For application forms please contact: Mark Redmond – Training Officer
(Tel: 01473 219770 or via the contact form on this form)
For informal discussion please contact: Nelleke van Helfteren – Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street
Ipswich
IP1 3BE

Citizens Advice Ipswich gets Training Facilities Makeover thanks to The Rotary Club of Ipswich Wolsey

The Rotary Club of Ipswich Wolsey have agreed to sponsor a much-needed makeover of the Training Room at Citizens Advice Ipswich. The Club have paid for computers and presentation equipment for the room plus new chairs and desks. This means that volunteers can access the training materials they need in a purpose-designed space to make sure they are equipped with the knowledge and access to tools needed to provide the quality chartermarked advice given to clients, whether by phone, email or face to face.

Bob Boxall-Hunt, Chair of Trustees said:

‘Citizens Advice Ipswich are immensely grateful for this sponsorship to update our facilities for our volunteers. We currently run one induction course per month plus ongoing training and individual coaching sessions for trainee advisers. The new equipment being funded by the Rotary Club means that our core funding can be used to support other essential services for the smooth running of the service.’

Our service relies heavily on the people who generously give their time to volunteer for us, in the past year, 9,946 hours of time was donated by our team. They work tirelessly in such a professional manner to support the community and create a wonderful working environment for everyone. I can’t thank Team Ipswich enough and now I would like to add my thanks to Rotary Club of Ipswich Wolsey for this generous gift.’

Hours volunteered in 2018-19 ~ 9,9465
Client contacts ~ 10,768
Issues dealt with ~ 18,923