Daily Archives: 12 January 2021

Citizens Advice Ipswich celebrates after receiving £96,000 from the National Lottery to support our welfare benefits casework

Citizens Advice Ipswich celebrates after receiving £96,000 from the National Lottery to support our welfare benefits casework

Local Advice Charity, Citizens Advice Ipswich, is today celebrating after being awarded just over £90,000 in National Lottery funding to support welfare benefits casework. The grant will fund our welfare benefits specialist to help clients maximise their income through benefits claims and appeals.

Citizens Advice Ipswich has been running since 1974 and is staffed by around 60 volunteers and 32 staff. Access to and problems with welfare benefits is the most sought-after area of advice with over 2000 clients receiving advice on benefits in 2020.

Understanding how to access the benefits system when it is needed for people losing their jobs, starting a family, becoming sick or reaching retirement age is a complicated journey. Our welfare benefits work covers supporting people to understand the benefits system and work out if they are entitled to a benefit and at what rate. We help people apply for Universal Credit and other benefits for people on low incomes. We help people understand disability benefits, housing and council tax reductions and work out how they can be as well off as possible. We also support people to challenge decisions made that they think are wrong. In the last year we have supported clients improve their income to the tune of around £500,000 in total through in-depth benefits advice casework. This generous grant will underpin this work and ensure it carries on for another three years.

The new funding from The National Lottery Community Fund, which distributes money raised by National Lottery players for good causes and is the largest community funder in the UK, will fund a specialist caseworker to take these complex cases.

At the same time, Citizens Advice Ipswich will carry on with training new advisers into benefits advice work to increase our capacity in the years to come which we know from our statistics will continue to be a burgeoning work area for us.

Nicky Willshere, Chief Officer at Citizens Advice Ipswich, says:

“We’re delighted that The National Lottery Community Fund has recognised our work in this way. Now, thanks to National Lottery players we will be able to press on with our work to maximise incomes for some of the least well off in Ipswich. This is vital because coming out of COVID and supporting people affected by the disease and its economic impacts, Citizens Advice will continue to be a lifeline for the community.”