Vacancies

Case Checker, Advice Support, and cover Advice Session Supervisor

Salary: £19,000 – £22,000

Dependant on experience

Hours: 37 Hours per week

Closing Date: Monday 8 June2020

Citizens Advice Ipswich is looking for an experienced Case Checker, Advice Support and cover Advice Session Supervisor, to support our expanding team.

To ensure the provision of an effective and efficient generalist advice service to Citizens Advice Ipswich and its clients through case monitoring and advice support to project and volunteer advisers.

Supporting the training, development, and supervision of client facing staff and volunteers.

The successful candidate will have recent and ongoing experience of casework monitoring, checking and generalist advice work.

Alongside the ability to prioritise client needs efficiently and work as part of a team.


Operations and Project Manager


Salary:
£30,000 – £34,000

Dependant on experience

Hours: 37 Hours per week

Closing Date: Monday 8 June 2020

Citizens Advice Ipswich is looking for a, qualified and experienced Operations Manager, to support our expanding team.

The successful candidate will have a proven track record of Staff Management of teams of different levels in a customer focused service, and achievement of high quality performance standards.

Ideally, you will need to have knowledge or experience in working customer led environment and working with volunteers

Alongside the ability to prioritise client needs efficiently and work as part of a team.


For application forms please contact:

Carl Ward: Office Support

Tel: 01473 219770

E-mail: bureau@ipswichcab.org.uk

For informal discussion please contact:

Nelleke Van Helfteren: Deputy Manager

Tel: 01473 219772

Email: deputymanager@ipswichcab.org.uk