Vacancy – Technical Debt Team Supervisor (Money Advice Team)

Citizens Advice Ipswich
Technical Debt Team Supervisor (Money Advice Team)
Salary: Negotiable – dependent upon relevant skills and experience
Hours: 37 hours a week (full-time)

An exciting opportunity has arisen to join Citizens Advice Ipswich as the Technical Debt Team Supervisor for the Money Advice Team, at 19 Tower Street, Ipswich. This role will supervise, coach, and develop the money advice team including performance, workflow management, and quality of advice offered to clients. The role will also include direct casework, requiring current relevant debt management/advice experience.

To be successful in this role you will be a competent, experienced money advice/debt team supervisor, able to support and coach team members to perform within a quality-based advice framework. You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to manage your own casework, and maintain the relevant CPD/technical supervisory standards required. You will be able to work within a pressured environment with excellent client-facing skills, presenting, and conducting yourself in a professional and courteous manner. You will have the ability to support and drive continuous improvement initiatives to develop money advice team processes. You will be able to interpret and report on client volumes and insights to support the organisations Social Policy and campaigning activities. You will have a professional and supportive demeanour and be able to work as part of a diverse team.

If you think you would fit the description above and would like to join our dedicated and professional team then please contact us for an application form at training@ipswichcab.org.uk

If you would like to talk about the role, please contact Margaret Vane: Citizens Advice Operations Manager 01473 932320.

Closing Date: Friday 12 th February, 2021 Interview Date: Friday 19 th February, 2021