Vacancy: Help to Claim (Universal Credit) Adviser

Help to Claim (Universal Credit) Adviser

Contract:       12 months initially, subject to funding

Salary:            TBC – based on applicant’s relevant skills and experience

Hours:            Full Time


An exciting opportunity has arisen to join Citizens Advice Ipswich as a ‘Help to Claim’ adviser based at 19 Tower Street, Ipswich.  This role is to provide a professional advice service to enable clients understand the eligibility criteria and help them to progress with their initial application for Universal Credit, up to and including the first accurate payment having been made.  You will be providing client support over the phone, via webchat, email and ‘face to face’ at Tower Street or potentially at outreach locations, such as Ipswich Jobcentre, as needed.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.  You will have the ability to advise clients as appropriate to their own situation, enabling them to progress their Universal Credit claim in the most appropriate way.

You will be liaising with contacts within the DWP to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation.  You will have a good standard of numeracy to perform benefit check calculations to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office.  You will have an open and friendly demeanour and be able to work as part of a diverse team.

If you think you have the relevant skills and experience and would like to join our dedicated and professional team then please contact us for an application form at administration@ipswichcab.org.uk, or on 01473 932 320.

If you would like to talk about the role, please contact Mags Vane: Operations Manager on the number above.


Closing Date:  Monday 2nd August 2021

Interview Date: Planned for Friday 5th August 2021