Help is at hand from Ipswich Citizens Advice as Universal Credit roll out continues

Ipswich Citizens Advice is encouraging people to turn to them for help if they have questions about Universal Credit and how it affects them, as new government figures reveal 50 people across Ipswich are now on the benefit and with all single, non-home owning people claiming an out of work benefit being moved on to this benefit, the numbers will grow exponentially.

Since its introduction in Ipswich in November 2015, Ipswich Citizens Advice has helped people with 17 issues relating to Universal Credit. This represents almost a third of claimants.

Most enquiries to Ipswich Citizens Advice are about who is eligible for the benefit and requests for help with the application process. ‘We are keen to help people through this new benefits roadmap and particularly to help them understand the major changes that claiming this benefit will mean for them in terms of payment periods and the necessary budgeting and money management that will be needed to avoid debts building up or threatening tenancies,’ says Nelleke van Helfteren, Deputy Manager at Ipswich Citizens Advice.

Data released by the Department for Work and Pensions on 17 February shows that nearly 200,000 people are now on Universal Credit.

Universal Credit rolls six working-age benefits into one single monthly payment, supporting people who are on a low income or out of work. It is being introduced in stages across the country, in the first instance to single people who are making new  claims. It will eventually be rolled out to couples, families and people who are sick or disabled.

As new Universal Credit figures are released, Ipswich Citizens Advice is sharing its five key things you need to know about Universal Credit:

  1. Universal Credit is a new benefit for people in and out of work, which will eventually merge six benefits into one: Jobseeker’s Allowance (JSA), Employment and Support Allowance (ESA), Income Support, Working Tax Credits, Child Tax Credit and Housing Benefit. Currently you can still apply for ESA separately from Universal Credit.
  2. Universal Credit does not include Council Tax Support – you will still need to apply for this locally.
  3. You apply for Universal Credit via a single application; you’re usually expected to do this online, but you can apply over the phone or in person if you need to.
  4. Universal Credit payments are made on a monthly basis, rather than weekly or fortnightly like previous benefit.
  5. You can ask for an advance payment of Universal Credit to help you get by while you’re waiting for your first payment. This is called a ‘short term advance’.

Nicky Willshere, Manager at Ipswich Citizens Advice said:

“Many people will need help getting to grips with Universal Credit. Since it was introduced in Ipswich there has been a gradual increase in the number of people turning to us for help with their Universal Credit claim. We are very pleased that we now have an income maximisation worker who is assisting our clients with money management and budgeting to support them through this changing landscape.

“Simplifying welfare and making every hour of work pay are good principles. We know that without the right help and support people across Ipswich may struggle with Universal Credit and how to manage their money on the new benefit. The Jobcentre has an important role to play in making it clear that help is available and that it effectively signposts to where people can get the support they need.”

Benefits is one of the most common type of enquiry people turn to Citizens Advice for help with and Ipswich Citizens Advice helped people with 2796 benefit queries in the last year.

In the last 12 months local Citizens Advice across England and Wales have helped people with over 150 Universal Credit issues every week.

For more information contact us on 0300 330 1151 or see our website citizensadvice.org.uk