Projects • Help to Claim

Get help applying for Universal Credit

Help to ClaimOur Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Visit us at our dedicated Outreach service:

Ipswich Jobcentre, Silent Street,


Service Mon Tue Wed Thu Fri
Help to Claim 9:30am-noon 9:30am-noon 10am-noon 9:30am-noon 9:30am-noon

phone on hook
Call us for free: 0800 144 8 444 (8am-6pm Mon-Fri)

You can also visit us at our Tower Street office during our regular drop-in advice session times.

For online advice visit:

If you’re a local organisation working with people who need help applying Universal Credit get in touch via the contact page for more information on how you can signpost or refer people to our service.