Become a Volunteer

Come and join us in delivering our service

Volunteer application form with diversity monitoring
Application guidance notes
Fact sheets

We are looking for people to join us as volunteers. Please follow link below

We are always looking for volunteers for the many roles we can offer

  • Receptionist
  • Adviser
  • Trustee
  • Administrative support

There are over 16,000 volunteers in the Citizens Advice service, but we still need new volunteers every year to help us meet the demand for advice.

Thousands of people volunteer and here’s some of the things they say:

“I love the fact that Citizens Advice encourages us, not only to develop our own abilities, but also to review what we do, how we do it, and how we can improve it. This creates an environment that encourages and supports change, which can only enhance the skills of our volunteers and the service our clients receive”.

“Volunteering at Citizens Advice gives you the opportunity to gain wider social knowledge & valuable people skills. I volunteered to give, but realized I actually gained”.

“Bringing out the best in yourself by helping someone through what may be the most difficult day in their life: the reward is greater than any payment”.

We have opportunities for people to train as volunteer advisers, gateway assessors, trustees, administrators, social policy campaigners and more. Find out more about what is in it for you if you join the world’s largest advice network.

If you want to improve your skills, learn new ones, help us deliver great service etc., then there is role for you:

Advisers – Interview clients and provide practical help and information for their individual needs

Gateway Assessors – Assess the clients problem(s) and identify the next step(s)

Administrators – Ensure the bureau runs smoothly by supporting in various administrative tasks

Receptionists – Greet clients and visitors, explain services, monitor client numbers and waiting times, create and update client records

IT Support Co-ordinators – Supporting/troubleshooting hardware & software, maintain/develop networks

Trustee Board Members – Ultimately responsible for the quality and range of service

Campaigners – Collate evidence forms and identify relevant issues

Fundraisers – Help raise much needed funds to enable the local Citizens Advice to keep delivering a modern service

Try the Volunteer quiz