Advice • Consumer

If you are unsure about your consumer rights, at Citizens Advice Ipswich we can advise you and help you to decide what to do next.

We can also give you practical help by negotiating with shops and traders, help you to write letters, phone companies on your behalf, help you with forms and help you with small claims procedures at the county court.

We press for improvements in consumer law by using our knowledge of how people are affected by the current rules.


What are my rights when buying cars and other vehicles?

Where can I find information about problems with builders and home improvements?

Is there an index of consumer help I can look at?

How can consumer law protect me when I buy goods?

Is there information on common problems with service providers

Where can I get help if I have problems with energy supplies?

If I have a problem with my water supply where can I find information on how to resolve it?

Where can I find information on the UK postal system?

Are there template letters I can use?

How am I protected by the law when I buy goods and services?

If you need more help with a consumer issue

Alternative advice categories can be found on the drop down advice menu above.