Tag Archives: disability

3Ds Universal Credit leaflet

Following our recent presentation at Citizens Advice National Conference we include this news item to help those who attended to find a pdf copy of our 3Ds leaflet for Universal Credit.

3Ds Universal Credit Leaflet

The guide is the result of the Ipswich & Suffolk Council for Racial Equality (ISCRE) and Citizens Advice Ipswich coming together to form the ‘3Ds’ Project.

The ‘3Ds’ in question are: Disability + Disadvantage = Duty.

This partnership was formed after ISCRE had identified problems being experienced by disabled or long term sick JSA claimants in looking for work because of their disability.

Because of this, many were being ‘sanctioned’ (losing benefits) for not complying with their job seekers agreements. Nationwide, the number of claimants sanctioned had increased by 64% with one in four of these identified as being disabled or long term sick. A total of 11% of JSA claimants in the East of England had been sanctioned.

Under the Equality Act 2010, the Department for Work & Pensions (DWP) has a duty to make reasonable adjustments for disabled or long term sick claimants to overcome difficulties that are not faced by people who are not disabled.

The leaflet is aimed at both DWP staff and the jobseekers and their friends and family. It defines the meaning of disabled under the Equality Act, explains the legal duty of the DWP and includes a tear-off form for claimants to take to the job centre explaining their disability and any reasonable adjustments that should be made to their job seekers agreement.

A copy of the leaflet can also be found on our campaigns page.

More people needing help with PIP, says Citizens Advice Ipswich

Citizens Advice Ipswich helped 50% more clients with a problem related to Personal Independence Payments (PIP) in the year to 31 March 2017, compared to the previous year.

PIP is a benefit that helps people to meet the extra costs of being disabled or having a long term health condition. For example it allows them to employ a carer who can help them get washed and dressed in the mornings, or to have a mobility scooter so they can travel to work.

Most people who contacted the charity about PIP wanted help to:

  • Make a claim or check their eligibility
  • Challenge the outcome of their assessment decision
  • Take their appeal to tribunal

To receive PIP people must have an assessment to gauge the level of assistance they need but flaws with the system can result in delays in getting an assessment, assessments being offered at inconvenient venues or cancelled at short notice, and some people being wrongly assessed.

The charity saw one client with serious health problems who was given an appointment for a PIP assessment in a town 35 miles away, involving a journey of at least two and a half hours by public transport. Although the client was refused a change of venue when she tried to get it moved, with help from Citizens Advice Ipswich the appointment was rearranged for the local assessment centre, a simple bus journey from the client’s home.

Common problems with the assessment include confusion over what evidence to submit in advance, being rushed for time during the assessment and the wrong information being recorded by assessors.

In total, almost 20,000 people asked Citizens Advice for help with a PIP problem in the year ending March 2017 making it the most common advice issue for the charity. Ipswich dealt with 158 which is over twice the national average.

Nicky Willshere, Chief Executive of Citizens Advice Ipswich said:

“A wrong PIP assessment decision can lead to people missing out on the everyday support they need.

“The daily reality of living with a disability can often be overlooked during the PIP assessment so it’s important that people know they can try to overturn this decision by asking for a reconsideration or appealing their case at tribunal.”

“Anyone who wants to make a PIP appeal, or has a more general query about the benefit, should contact Citizens Advice Ipswich or Ipswich Disabled Advice Bureau to understand their next steps.”

General information on PIP and other benefits for disabled people or people with long-term health conditions can be found on https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/

Joint press release from Ipswich Citizens Advice and Ipswich Disabled Advice Bureau

Response to Budget announcements ‘Household finances mirror the instability of the wider economy’

Ipswich Citizens Advice and Ipswich Disabled Advice Bureau response to the Budget 2016 around Personal Independence Payments and the importance of more investment in front-line money and debt advice services.

We have seen an increase in demand for support with all aspects of access to disability benefits from completing applications to appealing decisions on Personal Independence Payments in Ipswich over the last 12 months. This benefit is designed to maximise people’s ability to play an active role in our society, whether to go out to work or to be able to stay in their own home.

Nicky Willshere, Manager Ipswich Citizens Advice said:

“Disabled people who rely on PIP for help to get dressed or use the toilet will be worried about the impact this Budget has on their ability to live an independent life. We have helped over a 1000 clients with benefits issues since April and almost 800 clients with debt worries.”

Pat Ramsey, Manager of Ipswich Disabled Advice Bureau said:

“We dealt with over 1400 enquiries about PIP issues and took on 718 PIP related cases in 2015. Issues related to the complexity of the whole process – getting together the information required to make the initial claim by phone, helping to complete the 36 page form, the large number of people asked to travel to Colchester, Braintree or Norwich for their medical assessment as the Ipswich facility has limited capacity, as well as representing those who feel their decision is wrong – with an 88 percent success rate. Government is planning to make this significant change before they have a full picture of the impact of PIP on the lives of people with disabilities, as most claimants of Disabled Living Allowance (DLA) have yet to be contacted about the compulsory change to PIP.”

“The planned changes to PIP will impact on all aspects of the lives of people with disabilities as they relate to help with their basic needs – getting in and out of bed, using the toilet, washing and dressing as well as preparing, and taking, food and drink. The changes fail to recognise the fact that disabled people research and purchase themselves to try to be as independent as possible. This news comes just a week after the announcement of parliamentary agreement to remove the Work Related Activity component from Employment and Support Allowance (ESA). The potential effect on the physical, mental and financial well-being of people with disabilities, their carers and families is enormous.”

On the commitment by the Government to invest more in front-line debt and money advice both charities welcomed this news. Both charities have specialist debt and income maximisation teams who can help clients manage their money, deal with their debts and ensure benefits are claimed.

Nicky Willshere, Manager Ipswich Citizens Advice said:

“Household finances mirror the instability of the wider economy. Increasing the personal tax allowance threshold to £11,500 from April 2017 and helping households to save are both very positive steps. We help with debt issues every working day and know there are many people struggling to balance the books. It is crucial that people can access free and impartial advice at every step of the way, not just when things start to go wrong. In these difficult times it is vital that everyone who needs it has access to professional, free, impartial advice. We can help to get effective financial guidance to people early which is key to improving household finances and economic security. The Government’s commitment to invest more in front-line debt and money advice is good news. It’s crucial financial help isn’t just available at crisis points, people should be able to access it at key moments in their lives, like when they move jobs or have a baby.”