Tag Archives: housing

Press Release: Citizens Advice now helping one renter every minute as eviction ban just “papering over the cracks”

New research by Citizens Advice shows the charity is now helping one person every minute with problems relating to renting from a private landlord.

In the first two months of this year, the charity saw a 40% increase in people seeking one-to-one advice on issues relating to the private rented sector compared to the same period in 2020.

A year ago, the government announced a ban on most eviction proceedings. That ban was extended several times and is in place until May 31st. However, its conditions have been altered so tenants with more than six months’ rent outstanding can now be served with an eviction notice. This includes people who have built up arrears during the pandemic.

Polling by Citizens Advice, through its national Tenants’ Voice panel, shows private renters are still concerned by the threat of eviction despite the ban. A third said they had been worried about the issue in the last three months.

Figures from the charity’s website show in the first two months of the year 69,000 people viewed its advice pages dealing with problems related to private tenancies.

Citizens Advice also helped 16,530 people with one-to-one advice on these issues in the same two-month period. That’s one every minute during office hours. This includes:

4,781 (29%) who had problems with repairs or maintenance
1,541 (9%) who were worried about possession action not related to rent arrears
848 (5%) who reported harassment by their landlord
670 (4%) who wanted help with a possible illegal eviction.

The Tenants’ Voice panel also found two thirds of those surveyed had experienced problems with maintenance or disrepair in the last three months.

Case study:

A teaching assistant, who is the single parent of a toddler, and who also cares for her disabled father who lives with them, came to Citizens Advice for help when she was issued with a Section 21 eviction notice by her landlord after complaining about maintenance problems. This included extended periods without heating or hot water.

She has paid hundreds of pounds out of her own money for repairs. This has left her struggling to afford the rent and her landlord has said he’s charging her 8.1% interest a day for late rent.

She said:

“I have had to wash up in the bath, wash my daughter’s clothes in the bath. She has woken up cold in the night, it’s been a nightmare. Previously we always paid our rent 100% – even throughout the pandemic.

“I’m a wreck. I can’t sleep. I am up every night at 3am in the morning and throwing up worrying about it. I have until the end of May to find somewhere to live.”

Opportunity for change:

Citizens Advice says the forthcoming Renters’ Reform Bill is an opportunity to lay the foundations of a more equitable private rented sector. The charity wants:

An end to Section 21 ‘no fault’ evictions – as promised by the government in 2019
Indefinite tenancies used as standard, to give renters more certainty and flexibility, and reduce their exposure to annual rent increases.
A new National Housing Body and register to set consistent standards, give tenants greater protection, and help responsible landlords

Nicky Willshere, Chief Officer at Citizens Advice Ipswich, said:

“The government’s eviction ban helped private tenants feel more secure during the pandemic. But it’s been a case of papering over the cracks.

“Our research paints a disturbing picture of a private rental market in which tenants pay high rents on badly maintained properties, while living in constant fear that any complaint could result in summary eviction.

“The Renters’ Reform Bill is an opportunity to lay better foundations for a more equitable private rental market which provides better quality housing and helps tenants feel more settled in their homes.”

Citizens Advice: help for renters worried about eviction

The ban on evictions came to an end this weekend, and new figures from Citizens Advice suggest that concern is building amongst renters about the possibility of losing their home.

The number of people seeking help from Citizens Advice about issues to do with private rented properties increased by 43% between summer (June to August) 2020 and the same period last year.

The ban on evictions comes to an end this weekend, and new figures from Citizens Advice suggest that concern is building amongst renters about the possibility of losing their home.

The number of people seeking help from Citizens Advice about issues to do with private rented properties increased by 43% between summer (June to August) 2020 and the same period last year.

Citizens Advice Ipswich helped people with over 380 issues relating to housing and or rent arrears between March and September.

Over the same period, the number of visits to Citizens Advice’s webpage “Dealing with Rent Arrears” more than doubled year on year.

Previous research from the charity has suggested that over a million people have fallen behind on their rent due to Covid-19 across England and Wales.

Nelleke van Helfteren, Deputy Manager at Citizens Advice, shares the top five ‘need-to-knows’ for renters* in England worried about staying in their home.

Find out where you are in the process

“If your landlord wants to evict you from your privately rented home there are three stages they’ll have to go through. First, they’ll need to serve you with a notice. When this expires, they need to go to court to get a possession order, and finally apply for a bailiff visit to evict you. It’s really important to know where you are in that process.

“If your landlord has not yet given you a formal notice then you won’t be evicted for many months. If your landlord has already got a possession order and applied for a bailiff date, you might be evicted with 14 days notice.”

If you haven’t received notice yet but are worried about eviction

“If you haven’t yet been given notice, but are worried about the possibility, talk to your landlord. Explain the effect that coronavirus has had on your household and income. Ask if they’ll accept reduced payments, or let you pay back arrears at a rate you can afford.

“Both the government and the landlords’ body the NRLA have asked landlords to be sympathetic to tenants affected by the pandemic.

“You should also make sure you’re receiving all the benefits you might be entitled to.”

If you’ve received a notice

“The rules on the notice your landlord must give have changed — it may now be up to six months depending on when the notice was served.

“The notice must also be in a specific form, so make sure you have a copy and get it checked. Your local Citizens Advice is one place that can help, either in person or via email. If the landlord hasn’t followed other rules during your tenancy this might also mean that the notice is invalid.

“Your landlord can only make a claim to court after the notice ends. You don’t need to leave by this date, but going to court might mean costs are added to your debt if the notice is valid.”

If your notice is expiring and you’re due to go to court

“After 20 September, courts will start hearings again. If your landlord started the claim after 3 August, you’ll be given a court date automatically, otherwise the landlord will need to serve a ‘reactivation notice’ to restart proceedings.

“Return your defence form if you want the court to consider your evidence or allow you extra time in the property. Supply any evidence of information which you gave your landlord about the effect of Covid-19 on your household and of any payments you’ve made.

“The court will look at the information provided by you and the landlord and decide whether to make an order for possession. In some cases you might be able to stay if you can agree to affordable repayments, but the court has no discretion to allow you to stay if you’ve had a valid Section 21 notice – so-called ‘no-fault eviction’.

“If the possession order is granted, it will usually ask you to leave within 2 to 6 weeks.”

If you’ve had a possession order and are facing eviction

“If the court had already decided your case before the eviction ban started (27 March 2020), you may be given 14 days notice after 20th September that bailiffs will carry out an eviction.

“You should seek urgent advice – from Citizens Advice or another housing charity – about whether there’s any way to prevent or delay the eviction, or about finding alternative accommodation.”

*The advice applies to tenants in private rented accommodation and does not include lodgers.

Even if people are able to follow this advice, Citizens Advice fears that many renters will struggle with arrears built up during the pandemic.

The charity, in a coalition that includes the landlord body the NRLA and housing charities, is calling for direct financial support for people behind on their rent because of Covid-19 – either through grants or government-backed interest-free loans. Citizens Advice is also calling for reforms that give judges more discretion to allow tenants to stay in their homes.

Nicky Willshere, Chief Executive of Citizens Advice Ipswich, said:

“Neither renters nor landlords can afford to be saddled with long-term arrears as a result of coronavirus.

“The government must urgently consider direct financial support to help renters clear their debts and stay in their homes, and so make good its promise that no renter will be evicted because of coronavirus and meanwhile we are here to help people with questions or concerns. Call us on Suffolk Adviceline 0300 330 1151”