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Vacancy ~ Generalist Advice Session Supervisor

Citizens Advice Ipswich is a dynamic and busy town centre advice agency serving a diverse urban and rural community. We are seeking to appoint to the following post:

Contract: Permanent

Salary: £17,332.61 pro rata

Hours: 22.5 per week (3 days a week (Monday, Tuesday plus 1 other)
(Job share considered)

Closing Date: 20th November 2015

Interview Date: Friday 27th November 2015

Citizens Advice Ipswich is looking for a dynamic individual with recent experience of Advice Session Supervision. The post holder will need to be trained to Citizens Advice generalist adviser level and will assist in the running of our Generalist Advice Office, including case checking and the supervision of our volunteer assessors and advisers. The post will require the effective and efficient management of the generalist advice service to clients in accordance with the Citizens Advice Membership and Standards Agreement. They will provide technical, practical and motivational support to the advice and reception team and therefore need to be committed to the CAB values and aims, well organised, confident and enjoy working in a busy team environment.

The post holder will also be expected to cover out-reach sessions delivered in various locations across the Ipswich District.

For application forms please contact: Jan Parcell – Senior Administrator (Tel: 01473 298634 or via the contact page on this site)

For informal discussion please contact: Nelleke van Helfteren, Deputy Manager (Tel: 01473 219772)

Address: 19 Tower Street, Ipswich, IP1 3BE