Tag Archives: training

Citizens Advice Ipswich gets Training Facilities Makeover thanks to The Rotary Club of Ipswich Wolsey

The Rotary Club of Ipswich Wolsey have agreed to sponsor a much-needed makeover of the Training Room at Citizens Advice Ipswich. The Club have paid for computers and presentation equipment for the room plus new chairs and desks. This means that volunteers can access the training materials they need in a purpose-designed space to make sure they are equipped with the knowledge and access to tools needed to provide the quality chartermarked advice given to clients, whether by phone, email or face to face.

Bob Boxall-Hunt, Chair of Trustees said:

‘Citizens Advice Ipswich are immensely grateful for this sponsorship to update our facilities for our volunteers. We currently run one induction course per month plus ongoing training and individual coaching sessions for trainee advisers. The new equipment being funded by the Rotary Club means that our core funding can be used to support other essential services for the smooth running of the service.’

Our service relies heavily on the people who generously give their time to volunteer for us, in the past year, 9,946 hours of time was donated by our team. They work tirelessly in such a professional manner to support the community and create a wonderful working environment for everyone. I can’t thank Team Ipswich enough and now I would like to add my thanks to Rotary Club of Ipswich Wolsey for this generous gift.’

Hours volunteered in 2018-19 ~ 9,9465
Client contacts ~ 10,768
Issues dealt with ~ 18,923

Vacancy – Training Supervisor

Training Supervisor

Contract: Initially 24 month Fixed Term contract (subject to funding)

Salary: £18,300 pro rata

Hours: Full or Part-time work considered

Closing Date: 15th July 2019

Interview Date: tba

An exciting opportunity has arisen at Ipswich & District Citizens Advice Tower Street office for a Training Supervisor. The role is to provide a recruitment service for volunteers and paid staff and to support them through their learning journey within the organisation. This includes conducting inductions for new staff, organising training events and maintaining comprehensive records for all staff.

You will be confident with recent experience in organising training events and supporting learners. You will have excellent communication skills (both verbal and written) and feel comfortable communicating with a diverse team. You will have the ability to motivate individuals and provide constructive feedback in order to improve performance. You will have the experience to coach and mentor trainees to meet their full potential. You will have excellent organisation skills and be able to prioritise your own work to meet the needs of the organisation.

If you would like to be part of our busy team and help make a positive difference for the people of Ipswich then we would like to hear from you.

For an application form please contact: Vicki Markham – Administrator
(Tel: 01473 219770 or e-mail bureau@ipswichcab.org.uk)

For an informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)