Tag Archives: vacancy

Vacancy – Front Desk Concierge

Contract:       Permanent
Salary:            £17,000 per annum pro rata
Hours:            30 hours a week (full-time)

An exciting opportunity has arisen to join Citizens Advice Ipswich as the Front Desk Concierge for the joint building occupation of 19 Tower Street, Ipswich.  This new role is to provide a professional first contact for all customers, staff and visitors who come to the building.  The role will also be required to perform administrative tasks connected to the service provision of Citizens Advice as a whole.

To be successful in this role you will be able to provide excellent customer service, and always present and conduct yourself in a professional and courteous manner.  You will have the ability to interpret and understand customer needs to enable you to refer them to the business unit that they require.  You will understand the importance of security and data protection to ensure all those coming to the building are safe and their personal information is protected.  You will have an open and friendly demeanour and be able to work as part of a diverse team.

If you think you would fit the description above and would like to join our dedicated and professional team then please contact Nazmin Khan (admin support) for an application form at nazmin.khan@ipswichcab.org.uk or on (01473) 219770.

If you would like to talk about the role please contact Margaret Vane (Citizens Advice Operations Manager) on: 01473 932 320.

Closing Date:  Monday 8th February 2021
Interview Date: Thursday 18th February 2021

Vacancy ~ Tenants Committee of 19 Tower Street Ipswich

Building Caretaker

Contract: Permanent subject to probation period

Salary: £16,777 pro rata – £8.72/hr

Hours: 10 Hours per week (8.30am – 10.30am but flexibility required)

Closing Date: Friday 31st January 2020

Interview Date: W/c 10th February 2020

The Tenants Committee are looking to appoint a Building Caretaker to support with the day to day running of 19 Tower Street Ipswich.

The successful candidate will have good interpersonal skills, a flexible approach, and will reside within 20 minutes of 19 Tower Street in order to respond to emergency callouts.

You will have the ability to work on your own initiative, prioritise your own work and meet deadlines.

Ideally, you will have previous experience of Caretaking and basic maintenance.

For application forms please contact: Carl Ward – Office Support

Tel: 01473 219770

or via contact form on this site.

Trainee Money Adviser / Debt Caseworker

Contract: Initial 12 month contract

Salary: £17,000

Hours: 37 Hours per week

Closing Date: Friday 22 November 2019

Interview Date: W/c 2nd December 2019

Ipswich Citizens Advice is looking for a well organised trainee Money Adviser/ Debt Caseworker to join our expanding Money Advice Team.

The successful candidate will be trained into providing an in-depth casework service to the organisation’s clients, working face to face as well as by telephone. You will therefore need a good working knowledge of money and debt advice, the ability to prioritise cases efficiently and the ability to work as part of a team.

Ideally, you will be have a background working with clients in a financial setting; and be willing to work towards becoming a qualified Debt Relief Order Intermediary.

For application forms please contact: Carl Ward Office Support

Tel: 01473 219770

or via Contact form on this site

For informal discussion please contact: Nelleke Van Helfteren – Deputy Manager

Tel: 01473 219772

Address: 19 Tower Street

Ipswich

IP1 3BE

Citizens Advice Ipswich Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £17,000 (pro-rata)

Hours: 3 full days (7.5 hours) per week. (Part-time)

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via contact form on this site) for an application form.

If you would like to talk about the roles and where they sit within the Ipswich office please contact Nelleke van Helfteren Deputy Manager (Tel: 01473 219772) or Sally Oakley Outreach Manager.

Closing Date: Friday 8 March 2019
Interview Date: Thursday 14 March 2019

Vacancy ~ Office Support Assistant

Contract: Permanent subject to probation period

Salary: £15,800

Hours: 37 per week (Monday – Friday) occasional out of office hours (Job share considered)

Closing Date: 19 February 2019

Interview Date: 28 February 2019

An opportunity has arisen to employ an experienced Administration Officer to support Citizens Advice Ipswich with its daily administrative duties.

This vital role supports all aspects of the business, the clients, volunteers and staff; duties will be wide and varied and include, maintaining and updating information, supporting volunteers in daily duties such as confirming appointments, letter writing, equipment ordering, scanning, event organisation and much more.

You will be joining a dedicated team providing a quality service to the people of Ipswich. A positive and ‘can do’ attitude is of utmost importance to our organisation. Computer literacy is essential, alongside excellent communications skills. You will be a good team worker and be able to demonstrate competent Customer service skills.

For application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via contact form on this site)

For informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy ~ Community Connector ‘Connect for Health’ Pilot

Contract: 9 month Fixed Term initially – subject to funding

Salary: £15, 796 pro rata (£8.21 per hour)

Hours: 15 hours per week

Closing Date: 25 January 2019

Interview Date: Friday 1 February 2019

Citizens Advice Ipswich is looking to recruit a ‘Community Connector’ to assist clients to enabling them to be able to navigate statutory systems, organisations and use facilities in the community effectively.

In this busy role you will be responsible for supporting the clients in the GP surgery who need additional help and support to build their confidence in navigating both statutory bodies and the local community. This will involve on occasion taking Client’s to different locations around the Ipswich area. The role will monitor the Wellbeing of Clients via the Warwick and Edinburgh Wellbeing Score and maintain an up-to-date catalogue of all the groups and organisation within the Ipswich and surrounding area that assist with people’s general wellbeing.

A friendly disposition and computer literacy are essential alongside good communications skills. You will have responsibility for handling personal data and the integrity of IT systems, so it is essential that you have an eye for detail.

The ideal person will be enthusiastic and customer-focused. You will have the ability to identify and support clients’ needs and be able to build their confidence; therefore excellent communication skills and patience are a must. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

For job descriptions and application forms please contact: Vicki Parish – Administrator
(Tel: 01473 219770 or via our contact form on this site)

For informal discussion please contact: Sally Oakley – Outreach Manager (Tel: 01473 219770)
Address: 19 Tower Street, Ipswich, IP1 3BE

Vacancy: Money Adviser / Debt Caseworker

Money Adviser / Debt Caseworker

Contract: Initial 12 month contract

Salary: Negotiable depending on accreditation and experience

Hours: Up to 37.5 hours per week (PT or Job share considered)

Closing Date: Friday 11th August 2017

Interview Date: Thursday 17th & Friday 18th August 2017

Ipswich Citizens Advice is looking for an experienced and well organised Money Adviser/ Debt Caseworker to join our expanding Money Advice Team.

The successful candidate will provide an in-depth casework service to the organisation’s clients working face to face as well as by telephone. You will therefore need a good working knowledge of money and debt advice, the ability to prioritise cases efficiently and the ability to work as part of a team.

Ideally, you will be a qualified Debt Relief Order Intermediary although this is not essential it is expected you will have reasonable experience to enable you to work towards achieving this status.

For application forms please contact: Sam Darr – Admin Support Assistant
Tel: 01473 219770
or Contact: via this website

For informal discussion please contact: Nelleke Van Helfteren – Deputy Manager
Tel: 01473 219772
or Contact: via this website

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy: Generalist Advice Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £16,738.80 pro rata (£8.70 per hour)

Hours: 15 hours per week – 2 days a week (Tuesday, Wednesday) (Possibly changeable)

Closing Date: 17 February 2017

Interview Date: T.B.A

The Ipswich & District Citizens Advice Bureau is looking for a confident individual with recent experience as a trained Generalist Adviser. The post holder will need to be trained to Citizen’s Advice generalist adviser level and will be responsible for delivering Outreach ‘Drop-in’ advice sessions in at present 2 different areas in Ipswich.

The post holder will be required in the effective and efficient management of gateway and generalist advice service to clients in accordance with the CitA Membership and Standards Agreement, and to be committed to the CAB values and aims, well organised, confident and enjoy working on largely their own.

For application forms please contact: Sarah James- Ford – Administrator
(Tel: 01473 219770 or contact us via this website)

For informal discussion please contact: Nelleke van Helfteren Deputy Manager
(Tel: 01473 219772)

Address: 19 Tower Street
Ipswich
IP1 3BE

Vacancy: Energy Project Adviser

Contract: Initial 12 month Fixed term (Subject to funding)

Salary: £16,604 – £18,278 – pro rata depending on experience

Hours: 14 – 21 hours per week (Negotiable over 2-4 days)

Closing Date: Friday 25 November 2016

Interview Date: TBA

Ipswich Citizens Advice is looking for a well organised Energy Project Adviser to join our rapidly expanding Money Advice Services Team.

The post holder will carry out (predominantly) telephone based energy assessments and provide advice to clients who are referred to us by our partner organisation. This work may include tasks such as identifying grants, arranging specialist appointments, helping them to switch supplier or tariffs.

A clear and confident telephone manner is essential for this role and, although not essential, it would be preferable for the post holder to have some knowledge or experience in the areas of either energy, money, debt, welfare, advice, law, housing, or benefits.

The post holder will also receive recognised training, support and supervision to enable them to provide more in-depth casework and advice to our clients as the project demands.

For application forms please contact:
Sarah James-Ford – Admin Support
Tel: 01473 2199770 or contact via the contact us page

For informal discussion please contact:
Helen Bloomfield, Money Advice Service Manager
Tel: 01473 298631

Address: 19 Tower Street, Ipswich, IP1 3BE

Vacancy: Surviving Winter Project Administrator

Contract: Fixed Term November 2016 to end March 2017

Salary: £ 15,029 – pro rata

Hours: 18 hours per week (Negotiable over 2-4 days)

Closing Date: Friday 25 November 2016

Interview Date: TBA

Ipswich Citizens Advice is looking for a well organised Project Administrator for the ‘Surviving Winter’ Grants Project run by Suffolk and the East Anglian Daily Times.

The post holder will carry out coordination and collation of grant applications received, contact applicants, update and maintain records, prepare applications for payment.

We are looking for an organised person with a clear and confident telephone manner, and competent using a computer and experience of using Excel spreadsheets.

For application forms please contact:
Sarah James-Ford – Admin Support
Tel: 01473 219770 or contact via the contact us page

For informal discussion please contact:
Nicky Willshere Chief Officer
Tel: 01473 219771

Address: 19 Tower Street, Ipswich, IP1 3BE