We caught up with Lucy Evans, one of our trustees, to ask her about becoming a trustee. Tell us a bit about your work outside Citizens Advice My professional background has predominantly been within the public sector. My interests in this area are customer service, research, and delivering written content in plain English. Through my…
I bought a doll for my child recently. I thought it was manufactured by a well-known brand, but I suspect it might be counterfeit. How can I be sure and what are my rights? You’re right to seek advice about this issue, because counterfeit goods aren’t only illegal, they can be dangerous.Fake children’s toys in…
I can’t remember a ‘Damascene moment’ that pre-empted my coming in to the bureau to inquire about training as an adviser….it was more than 20 years ago for goodness sake!…(can’t recall what I did last week!) Possibly helping my dad – a retired teacher and intelligent, engaged man – in his struggles with his home…
To make the most of this year’s Energy Savers Week (19-26 February) take a take tour around the house, while we highlight the simple changes and swaps that could help people save money. At a time when fuel debts top the list of worries for clients approaching us for help with debt and energy prices continue to rise we are using this consumer awareness week to point out how households can…
I’m worried about losing power due to stormy weather. I keep imagining being stuck in the cold, struggling to feed the kids, with no way of contacting people. What should I do if this happens, and is there anything I can do to prepare? Power cuts can be unexpected and worrying, especially if your power…
A friend has suddenly fallen ill, which has made me think about getting my affairs in order. I’ve heard of setting up a lasting power of attorney, but I don’t really know where to begin, or if I really need to, as I’m not very old. The first thing to know is that anyone can…
It’s not always easy to spot scams. Scammers are coming up with new ways to manipulate people, which is why it’s important you know which signs to look out for and what steps you can take to protect yourself.Use our online tool to check if something might be a scam and find out more about…
Keep an eye on the organiser’s website and social media profiles for all the latest updates. You won’t be entitled to a refund if you change your mind about going or realise you can’t go anymore – but if an event is cancelled, your refund rights will depend on how you bought the ticket. If…
It’s understandable to feel anxious about energy bills at this time of year. If you’re struggling to afford your bills, it’s important to act quickly; support is available and there are things you can do to ensure you’re not overpaying. The first thing is to contact your energy supplier – they’re responsible for helping you…
I’ve just returned to work after a long time out of the workforce and I’m slightly embarrassed to say I don’t understand what all the different sections of my payslip refer to. How do I know what each means? Payslips contain lots of information which can be overwhelming at first but are important to understand.…
