Business Support Officer

Salary: £26,897 pa pro rata
Hours: 22.5–30 hours per week Monday to Friday
Location: Ipswich – Office Based

Job Role
Citizens Advice Ipswich is looking for an enthusiastic and well‑organised Business Support Officer to join our friendly and growing team of volunteers and paid staff.

This is a key role within the organisation, providing essential business and administrative support that helps our teams deliver high‑quality advice services to the local community. You’ll be at the heart of our day‑to‑day operations, working closely with colleagues, volunteers, contractors and external partners to ensure our offices, systems and processes run smoothly.

The role involves a wide range of activities, including maintaining accurate business records such as asset registers and personnel records, supporting office systems and facilities and helping to ensure supplies and equipment are well managed and available when needed. You will act as a first point of contact for team members and visitors, offering professional, helpful support and guidance.

Using sound judgement and initiative, you’ll manage competing priorities, support office systems such as telephony and IT liaison and help identify opportunities to improve how things work. You’ll play an important part in creating a supportive, well‑organised environment where colleagues can focus on delivering advice to those who need it most.

About you
We’re looking for someone who is self‑motivated, proactive and highly organised, with strong attention to detail. You’ll be confident using Microsoft Office and organisational databases and comfortable supporting a range of office systems and administrative processes.

You’ll enjoy working as part of a close‑knit team, be approachable and supportive and value working collaboratively with people from a wide range of backgrounds.

Experience of working in an office environment supporting wider teams and in a customer‑facing role, is desirable.

How to apply
If you feel you have the skills and experience for this role and would like to be part of our team, please request an application pack by emailing admin@ipswichcab.org.uk.

If you would like an informal discussion about the role, please contact Lisa Baxter, Business Support Manager, at lisa.baxter@ipswichcab.org.uk or call 01473 219770.

Closing date: 5pm, 29 May 2026

Interview date: To be confirmed

Please note that, in the event of a high volume of applications, we reserve the right to close the vacancy early.