Generalist Advisers

Hours: Full Time (37 hours per week) – part time considered
Location: Ipswich – Office based
Salary: £ 24,454

We are looking for an enthusiastic and well-organised people to strengthen our Generalist Core Advice Team.

The generalist adviser role directly supports the local community in our Tower Street Offices. Demands on Citizens Advice services have increased requiring the increased capacity to work alongside our volunteer workforce.

You will train to provide generalist advice via face-to-face drop-in sessions at Tower Street, via the telephone, e-mail, or other media streams. Provide the most appropriate advice, help, and support to clients, including, arranging specialist appointments where appropriate.

We are looking for somebody who is self-motivated, proactive, highly organised, and with strong attention to detail. We record details on our Case Management System, so you will need to be able to work to a high level of accuracy when recording information and following procedures. We work closely together on cases, so the ability to work as part of a team is essential.

We would consider someone with the appropriate skills and ability aspiring to be an Adviser as a trainee

To apply to join our dynamic team, please request an application form from admin@ipswichcab.org.uk.

If you want to chat about the role further, you can contact the Advice Services Manager by emailing helen.bloomfield@ipswichcab.org.uk or telephoning 01473 298639.
Tel: 07701 373543

Closing date: 5pm Fri 1st May 2026

Please note that, in the event of a high volume of applications, we reserve the right to close the vacancy early.

 

Business Support Officer

Salary: £26,897 pa pro rata
Hours: 22.5–30 hours per week Monday to Friday
Location: Ipswich – Office Based

Job Role
Citizens Advice Ipswich is looking for an enthusiastic and well‑organised Business Support Officer to join our friendly and growing team of volunteers and paid staff.

This is a key role within the organisation, providing essential business and administrative support that helps our teams deliver high‑quality advice services to the local community. You’ll be at the heart of our day‑to‑day operations, working closely with colleagues, volunteers, contractors and external partners to ensure our offices, systems and processes run smoothly.

The role involves a wide range of activities, including maintaining accurate business records such as asset registers and personnel records, supporting office systems and facilities and helping to ensure supplies and equipment are well managed and available when needed. You will act as a first point of contact for team members and visitors, offering professional, helpful support and guidance.

Using sound judgement and initiative, you’ll manage competing priorities, support office systems such as telephony and IT liaison and help identify opportunities to improve how things work. You’ll play an important part in creating a supportive, well‑organised environment where colleagues can focus on delivering advice to those who need it most.

About you
We’re looking for someone who is self‑motivated, proactive and highly organised, with strong attention to detail. You’ll be confident using Microsoft Office and organisational databases and comfortable supporting a range of office systems and administrative processes.

You’ll enjoy working as part of a close‑knit team, be approachable and supportive and value working collaboratively with people from a wide range of backgrounds.

Experience of working in an office environment supporting wider teams and in a customer‑facing role, is desirable.

How to apply
If you feel you have the skills and experience for this role and would like to be part of our team, please request an application pack by emailing admin@ipswichcab.org.uk.

If you would like an informal discussion about the role, please contact Lisa Baxter, Business Support Manager, at lisa.baxter@ipswichcab.org.uk or call 01473 219770.

Closing date: 5pm, 29 May 2026

Interview date: To be confirmed

Please note that, in the event of a high volume of applications, we reserve the right to close the vacancy early.