New Citizens Advice Star Rating shows energy suppliers must improve customer service Half of energy consumers are with suppliers scoring less than 3 out of 5 stars for their customer service Updated ratings now measure suppliers on bill accuracy, smart meter functionality, and whether suppliers can be contacted through a range of channels Fourteen million…
From tatty clothes to delivery delays and retail scams, Citizens Advice is arming consumers with expert advice after receiving almost 18,000 complaints about fashion buys last year. According to the charity’s Consumer Service, 82% of complaints about clothes, shoes and accessories related to online orders (14,487), while 14% were bought in-store (2,569). Women’s clothing caused…
Citizens Advice Ipswich launches its new website this week specifically designed to make it easier for clients to find the help they need. New features include one click access to online advice, all pages can be translated into community languages and the outreach advice options are clearly marked. Nicky Willshere, Chief Executive Officer said: “Citizens…
Students who want to improve their job prospects in the face of economic uncertainty and the rise of AI while helping people in their community are being urged to find out more about volunteering with Citizens Advice Ipswich. Ahead of Student Volunteering Week (9th-15th February), the charity is launching an appeal for students from all…
To make the most of this year’s Energy Savers Week (19-26 February) take a take tour around the house, while we highlight the simple changes and swaps that could help people save money. At a time when fuel debts top the list of worries for clients approaching us for help with debt and energy prices continue to rise we are using this consumer awareness week to point out how households can…
We are delighted to share that Tower House, our beautiful Grade II listed building, has recently received a well-deserved facelift. The long-anticipated stoneworks on the front portico have now been completed, restoring this striking feature to its former glory. The craftsmanship involved in the stonework has been widely praised, and we’ve already received a wave…
Citizens Advice Ipswich will hold our 51st Annual General Meeting on Thursday 27th November at 2:00pm at Tower House, 17 Tower Street, IP1 3BE. In addition to the formal business of the AGM, we are pleased that in this time of significant change for the town and county we will be joined by Kirsten Alderson,…
An estimated 6% of people across the East of Englandwere caught out by a scam in the past year, according to new research by Citizens Advice. And this year’s scams awareness campaign 20 October to 2 November is focussing on staying scam aware while we focus on the five most common scams this Autumn. As part of…
Citizens Advice Ipswich is proud to be joining a scheme funded by UK Power Networks to reduce fuel poverty across the East of England by offering tailored energy advice. Citizens Advice Ipswich joins four not-for-profit and social impact organisations; the National Energy Foundation, We Are Group, Citizens Advice Essex and Citizens Advice Arun & Chichester,…
We are delighted to share that Tower House, our beautiful Grade II listed building, has recently received a well-deserved facelift. The long-anticipated stoneworks on the front portico have now been completed, restoring this striking feature to its former glory. The craftsmanship involved in the stonework has been widely praised, and we’ve already received a wave…
