Our Team

Our Leadership Team

Nicky Willshere, CEO

Since Nicky joined as the CEO in 2014, the role has changed greatly, as pressure to attract funding to cover costs becomes more difficult, and the need for diversification to deliver projects and offer services that meet the needs of the community increase.

The role requires experience in Project Management, Financial Skills, HR skills, Performance and Operational Management Skills, as well as diplomacy to challenge decision-makers. Partnership working is high on the list, including working across the VSCE (Voluntary, Community and Social Enterprise organisations) and building relationships with our statutory bodies and funders.

Nicky’s 20 years as a senior civil servant bring a wealth of experience to the role, including seven years as a Fraud Investigator and a variety of management positions, with teams of up to 120 staff across the county. During this time, she was also seconded to Deloitte Consulting for a period of 2 years, and her final role was that of Lean Development Centre Manager for the East of England, with National responsibility for Decision Making and Appeals. She was also the manager at Sudbury Citizens Advice before joining Ipswich in 2014 when the position became available.

Nicky has always maintained her connection with the local community, including working as the Stowmarket Town Forum Co-Ordinator for 4 years, as well as having been instrumental in the development of the John Peel Centre for Creative Arts. Currently, Nicky also chairs her parish council in her downtime!

Margaret Vane, Operations Manager

Margaret joined as Operations Manager for the Ipswich Citizens Advice in August 2020. Margaret’s responsibilities at the bureau include the day-to-day support and management of the Generalist ‘Core’, Money Advice, Welfare Benefits, Help to Claim and Connect for Health teams, as well as conducting the operational performance and service delivery planning.

Margaret started her career within the energy industry and spent 23 years in public relations, finance, and operational management roles, before moving to an international fitness brand leader for another 10years.  During this time, Margaret held the post of UK service manager, combining P&L responsibility with the management of customer service, contracts, back office, and technical field teams supporting fitness facilities across the UK. Following a year as Change Manager within a European systems implementation team, she joined SmartestEnergy in Ipswich as Head of Operations and then Operations Improvements Manager, before joining the bureau in August 2020.  Margaret’s interests include weight training and travel, and she was born and bred in Ipswich.

Our Staff and Volunteers

Our amazing team comes from all walks of life, with an incredible variety of skills and previous experience that they bring to their roles to advise, support and empower our clients to find solutions to their problems.

We share a passion to make a difference to the lives of people living and working in Ipswich, and we celebrate all of our successes as a team.

We’re proud to be a disability confident employer, we champion equality and we celebrate diversity.