Generalist Advice Team
Michael John
Advice & Quality Supervisor
Our General Advice Service is almost entirely supported by volunteers.
We take great pride in the quality of our advice training, with all our team
members equipped with the expertise and passion to guide you towards
your options and to support you in finding the advice that you need.
Our advice service is completely free, and we can assist with a wide range of issues.
As well as helping clients in person at our office in Tower Street, over the phone via our freephone Ipswich Adviceline and online through our contact form, our partnership with Yorkshire Building Society provides a Citizens Advice outreach service in the Ipswich branch every Wednesday – you don’t need to be a YBS customer to book in to see us, speak to a member in-branch to arrange an appointment.
We’ve recently been chosen as a Glasspool Charity Trust agent for Suffolk, enabling our advisers to access an important source of charitable grants for our clients.
How we can help
We can help you with any issue, including:
- Employment/Self-employment
- Consumer
- Family and relationships (including divorce or separation)
- Housing
- Money and Debt
- Utilities (energy and water)
- Benefits
- Universal Credit
- Immigration
- Charitable grant applications
Contact us:
You can drop-in between 9:30am – 3pm Tuesday to Friday for advice.
Our Generalist Advice service is closed on Mondays.
You don’t need an appointment, but you might have to wait or we may need to ask you to return later if we’re busy.
Please see the how to find us page for our address details.
By telephone:
Please call the free Ipswich Adviceline on 0808 278 7867, open between 9am – 5pm, Tuesday to Friday
Online:
Please send us a message.