Tag Archives: outreach

Citizens Advice Ipswich Outreach Adviser

Contract: Initially 12 months Fixed Term contract (subject to funding)

Salary: £17,000 (pro-rata)

Hours: 3 full days (7.5 hours) per week. (Part-time)

An exciting opportunity has arisen for two Generalist Advisers to join Citizens Advice Ipswich’s new ‘Connect for Health’ team, which will be providing generalist advice to clients through appointments in General Practitioners surgeries throughout the Ipswich area. The roles will be based in the Ipswich area and report to the Outreach Manager.

As an Outreach Adviser you will be working in GP surgeries throughout Ipswich, providing advice, help and support to clients referred to you by medical professionals. You will be part of an emerging team and will have the opportunity to help shape the new service provision ensuring that the high standards of Citizens Advice and our values and aims are delivered in a timely manner.

You will be a confident, self-driven and self-motivated individual with recent experience as a trained generalist adviser or have the ability to undertake intensive training to reach the required standard within minimum timescales. You will have excellent communication skills and be able to self-manage your workload and time. You will have a passion for making a difference in the communities where we have a presence by providing a top quality service for the people of Ipswich.

If you feel you have the relevant experience and would like to become part of this dynamic team please contact our Office Administrator – Administrator (Tel: 01473 219770 or via contact form on this site) for an application form.

If you would like to talk about the roles and where they sit within the Ipswich office please contact Nelleke van Helfteren Deputy Manager (Tel: 01473 219772) or Sally Oakley Outreach Manager.

Closing Date: Friday 8 March 2019
Interview Date: Thursday 14 March 2019

Press Release ~ Citizens Advice Ipswich goes (South) West to extend its advice help in Ipswich

Citizens Advice Ipswich is pleased to announce a weekly advice outreach service for the South West of Ipswich – on Hawthorn Drive.

As well as our base at Tower Street and our telephone service on 0300 330 1151 we will now be available out in the community each week. You can drop in any Thursday morning from 9:30am till 12.30pm at Hawthorn Drive Surgery where our advisers will be waiting to help.

‘Recent research into how doctors use their time with patients, showed that 19% of consulting time was spent on non-health issues. Locating our service in a doctors’ surgery is one way of supporting our health colleagues improve the health and well-being of the people of Ipswich,’ said Nicky Willshere, Manager of Citizens Advice Ipswich. ‘We are really pleased to have been invited by Hawthorn Drive Surgery to work with them to give the advice and help that people need locally. Some people call us the 4th emergency service – and we look forward to proving our worth to the people of Chantry, Pinewood and Stoke Park.’

We are a registered charity and provide free, confidential and impartial advice on issues affecting people’s lives.

It doesn’t matter who you are or what your situation is, Citizens Advice Ipswich can help you work out your problems:

  • Benefits
  • Housing
  • Work
  • Relationships
  • Consumer
  • Debt and Money
  • Pension issues
  • Law and Rights

When: Thursday 9.30am – 12.30pm

Where: Hawthorn Drive Surgery, Hawthorn Drive, Ipswich, IP2 0QQ
Next to the Lloyds Pharmacy