A Fresh Look for Our Historic Home We are delighted to share that Tower House, our beautiful Grade II listed building, has recently received a well-deserved facelift. The long-anticipated stoneworks on the front portico have now been completed, restoring this striking feature to its former glory. The craftsmanship involved in the stonework has been widely […]
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I’m starting to book tickets for Christmas events, but I’ve seen lots of stories in the news about people being left out of pocket if these are cancelled at the last minute, which is making me nervous. How can I get a refund if this happens to me? Keep an eye on the organiser’s website […]
Continue ReadingAsk Citizens Advice… Understanding my payslip I’ve just returned to work after a long time out of the workforce and I’m slightly embarrassed to say I don’t understand what all the different sections of my payslip refer to. How do I know what each means? Payslips contain lots of information which can be overwhelming at […]
Continue ReadingCitizens Advice Ipswich reached 50 years of delivering service in July 2024. The AGM in November 2024 was held in Ipswich Town Hall the same venue that the initial public meeting to form Ipswich’s own Citizens Advice office was held back in 1973. In the reporting period the business undertook a year three Leadership Self-Assessment […]
Continue ReadingCitizens Advice’s response to the passing of the Universal Credit and Personal Independence Payment Bill at second reading 2 July 2025 Responding to the Universal Credit and Personal Independence Payment (Pip) Bill passing at second reading, Nicky Willshere, Chief Executive of Citizens Advice Ipswich, said: “We’re pleased the government has finally listened to concerns and […]
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Ask Citizens Advice… How can I protect myself from parcel delivery scams? I got a text asking me to click on a link to reschedule a parcel delivery I’d missed. I was waiting for a parcel from Royal Mail at the time, so I clicked on the link and was asked to make a payment. […]
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Top shopping tips for consumers, as new data reveals a complaint is made about disability aids every hour New data from Citizens Advice reveals that the charity helped someone with a disability aid complaint every hour in the last year. Items like mobility vehicles, stairlifts and hearing aids are relied on by disabled people, and […]
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Response to the government’s spending review and the reinstatement of winter fuel payment 11 June 2025 Citizens Advice Ipswich welcomes the reinstatement of winter fuel payments to low-income pensioners as announced by the Government. The national charity continues to urge the government to reconsider proposals to cut disability benefits and make positive change by scrapping […]
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Why volunteer with us? Our core team is the beating heart of our service and the additional volunteers who have joined us are helping us to get fighting fit for the help people across the Ipswich area need a this time of shrinking budgets and rising prices. We asked a couple of recent volunteer recruits […]
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Nicky Willshere, CEO, shares her highlights in this Q & A Our year in numbers How does 2024-25 look now that it is over? In our 50th anniversary year Citizens Advice Ipswich made a huge difference to the people of Ipswich. I am pleased to say we achieved record income gains for our clients across […]
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