Citizens Advice Ipswich reached 50 years of delivering service in July 2024. The AGM in November 2024 was held in Ipswich Town Hall the same venue that the initial public meeting to form Ipswich’s own Citizens Advice office was held back in 1973.
In the reporting period the business undertook a year three Leadership Self-Assessment evaluated by National Citizens Advice. This assessment looks deeply into eight different areas of the business and evaluates performance against a set criteria measuring quality standards. Citizens Advice Ipswich achieved the highest outcomes, making eight consecutive years of top marks when externally examined.
Citizens Advice Ipswich remains one of the busiest local citizens advice offices in Suffolk, approximately one third of the clients using citizens advice in Suffolk used the Ipswich local office.
Our Impact in 2024 – 25
9K+ People helped
Last year we helped over 9,100 people across the Ipswich area find a way forward with the problems they faced.
31K+ problems dealt with
Our advisers helped resolve over 31,000 issues for their clients
£2.3 Million+ increased income
Our advice led to over £2,537,000 increased income for households across Ipswich
£530K+ Reduced debt
Our advice and action led to debt burdens for our clients being reduced by over £530,000
To find out how we achieved this, read our annual performance review which shows the impact of our advice across our projects over the last 12 months.
https://www.citizensadviceipswich.org.uk/wp-content/uploads/2025/07/Performance-Review-2025-2.pdf